Security and online banking

Security tips

If you receive invoices by email, independently confirm that the account details are correct prior to payment.
Be vigilant in opening all emails which contain links or attachments, even from trusted sources. Don’t click on links in spam emails or other emails that you were not expecting. Rabobank will never send you emails asking to verify your details, nor will we ask you to open any attachments.
Check your account details on a regular basis. If you notice any unexpected activity either on your account or your computer, contact us immediately on the numbers below.
Don’t visit suspicious sites, these will often run exploits which could infect your computer with malware.
Ensure that you have an up to date antivirus program installed on both your computer and Android phone, and that you are performing regular scans.
Don't trust unusual phone calls or emails from people or companies that you were not expecting.
Don't share your Login ID, Password, Token Codes or PINs with anyone. Use a strong password and wherever possible use two factor authentication to login to the online services that you are using.
Be aware of identity fraud, only share your personal information with people and companies you trust.
Make sure that you are using a currently supported operating system and internet browser. Ensure automatic updates are turned on.

'Phishing' or fake emails

Criminals work in various ways to steal your identity. Phishing, pronounced 'fishing', is the term coined by hackers who imitate legitimate companies in emails to entice people to share passwords or credit card numbers.

An email is broadcast from a fake server address, pretending to be a real company or financial institution, containing an invitation to verify or to enter username or password. The fake website looks like the real one from the financial institution.

This leads to identity theft: criminals adopt the identity of the holder of the online bank account or credit card and with that they can make payments in name of the genuine holder.

To see a full range of Security FAQs click here.

Technical requirement FAQs

Do I need Adobe Reader® installed?

To print PDF documents, you'll need to have Adobe Reader installed on your computer. If you don't have Adobe Reader installed, you can download it for free.

Company network

Please be aware that your employer might have blocked (partial) access to external websites (such as Rabobank.co.nz) to prevent you from doing personal banking on company time. It might even be that some colleagues are granted access while others are not. If you experience problems while connecting from a company network please consult your local network administrator.

Do I need Flash installed?

To experience some parts of our website and internet banking you may need Adobe Flash Player installed as a plugin on your browser. Many browsers come with Flash Player pre-installed. Find out more about Adobe Flash Player.

Do I need JavaScript enabled?

To best experience our website and internet banking, you need to have JavaScript enabled. You can enable it using your browser's internet options; refer to your browser's help content.

Firewall, Pop-up Blocker & Anti-Virus Software

We recommended you install a personal firewall and anti-virus software on your computer. Update the software's virus definitions frequently.

Installed software on your PC other than your browser, such as a personal firewall, pop-up blocker or anti-virus scanner, may interfere with the performance of Rabobank.co.nz.

Why do I need session cookies?

You must set your browser to accept cookies in order to be able to perform transactions with Rabobank. Session cookies only stay on your computer for the duration of your session.

Security and online banking

Security tips

Resources

'Phishing' or fake emails

Technical requirements for online banking

Microsoft Windows OS

Apple Mac OS

How do I upgrade my browser?

Google Chrome

Mozilla Firefox

Safari