Internet and Mobile Banking will be offline for scheduled maintenance from 12am - 8am 23 August.
Stop | Check | Protect: Be cautious of fraudulent job advertisements using the Rabobank name. To reduce the risk of recruitment scams, apply directly via our Rabobank Career Page.
Important: You will need an iOS or Android smart phone or device to use the Secure Code generator.
Your Rabobank Online Savings NZ app is now ready to generate a Secure Code, which can be found in the Security tab.
App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google play is a trademark of Google Inc. Not available on Windows Phone.
For Internet Banking (desktop): use your customer number, password and Secure Code generated by the mobile app.
For Mobile Banking (mobile app): use your customer number and PIN.
In your account, you are able to:
If you experience a technical issue, please reach out using the Contact us details below.
Once you've registered your device to generate Secure Code, watch this walk-through video on how to log in to your account.
How to register your mobile device for Secure Code
How to log in to Mobile Banking
How to manage your mobile PIN to access the mobile app
How to log in to Internet Banking
Yes, you will be able to continue to use your internet banking on a desktop computer or laptop. You will need to log in to your account using your customer number, a password as well as a Secure Code generated on your smart device.
Navigate to the Apple Store or Google Play store, search and select the Rabobank Online Savings app and follow the prompts.
You can download the Rabobank Online Savings app to your iOS or Android mobile phone or tablet. The app is compatible with recent iOS or Android versions. The app cannot be downloaded to your laptop/desktop computer.
Where the Rabobank Online Savings app is compatible with your device, you will be able to download the app from the Apple Store or Google Play store.
To take advantage of the latest security updates, your device should always be kept up to date.
There are a range of reasons why you may be unable to download and use the Rabobank Online Savings app. Some of the reasons may be:
If you are unable to download and use the Rabobank Online Savings app, you could try:
* Jailbreaking or rooting means removing software restrictions that are intentionally put in place by the device manufacturer.
The Call Centre will remain available to help you with your banking transactions. Please contact the Call Centre 0800 22 44 33 MON – FRI 8am - 6pm (New Zealand time) or if you're overseas call +64 9 975 2512.
Yes, you will be able to view all your accounts using one mobile app. You will need to create one profile per customer number, switch to the desired profile and login to the required profile first to view each account. Please refer to 'Managing your profile(s) How to guide.’
This is an improvement as currently customers cannot add new profiles on the app.
You can download the Rabobank Online Saving app and register it on up to five devices but only one device will have the functionality to generate Secure Codes.
Password requirements are:
The PIN requirements are:
Please note the differences between your PIN, Password and Secure Code.
The Secure Code is a randomised one-time 6 digit code consisting of numbers that is generated in the Online Savings mobile app. It is required when logging into Internet Banking when accessing your account on a desktop computer or through a web browser.
Contact the Contact Centre team and advise them about the lost device and account details to make sure that the Secure Code generator associated with your phone is blocked. Once you obtain a new phone, you can download the app and follow the installation instructions.
You will be able to continue your banking on your laptop/desktop computer, however you will need the Secure Code generated by the mobile app to log in. To access the mobile app, you will require access to mobile data or Wi-Fi (internet access).
This timeout occurs if you haven’t set up a passcode on your iOS device. From early December, we will remove the need to set a passcode on your device to transition to Secure Code. In the meantime, to resolve this issue, please ensure that a passcode is set up on your iOS device before attempting to register for Secure Code. If you are unable to set the passcode on your device, you may continue to bank with us by contacting our Client Services team.
Steps to Set Up a Passcode on iOS:
1. Open the Settings app on your iOS device.
2. Tap on Face ID & Passcode or Touch ID & Passcode, depending on your device.
3. Select Turn Passcode On and follow the instructions to set up a passcode.
4. Once your passcode is set, retry the registration process for Secure Code in the Rabobank Online Savings Mobile App.
If you continue to experience issues, please contact our Client Services team for further assistance.
We are asking all Rabobank Online Savings customers to register for the Secure Code generated by your Rabobank Online Savings mobile app to access Internet Banking
*Jailbreaking or rooting means removing software restrictions that are intentionally put in place by the device manufacturer.
The physical security token can be sustainably disposed of through e-waste services. This map shows e-waste drop-off locations around New Zealand. Most councils also provide information on disposing of e-waste.
To help offset the carbon emissions related to the disposal of the hard token, we are partnering with Greenfleet.
Greenfleet plants native biodiverse forests to help capture carbon emissions. Since 1997, Greenfleet has planted over 10.8 million trees across 550+ forests in Australia and New Zealand. As they grow, these forests are able to absorb carbon, support improved soil and water quality, and help restore habitat for native wildlife.
Rabobank is committed to providing banking services which are inclusive of all people. Calls from the National Relay Service are accepted by our Call Centre.
Please contact the Client Services Team for accessibility assistance.