Support Hub

We're committed to delivering exceptional customer service. If you can't find what you're looking for, please do not hesistate to get in touch with our friendly team.

Report a scam or fraud

If you need assistance or notice unusual activity on your account, contact us immediately by calling us through the mobile app or dialing 0800 500 933, Monday - Friday 8am - 5.30pm, excluding public holidays. For reporting a scam or fraud outside business hours, please submit the form below.

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Online Savings - Frequently asked questions

Forgot my customer number

How do I reset my Online Savings password?

How do I reset my Online Savings Mobile app PIN?

See All Online Savings FAQs

Agribusiness - Frequently asked questions

I need help with my Internet Banking

Forgot my username or PIN

Lost or stolen Mastercard® debit card

We are available 24 hours a day, 7 days a week to support you in the event of a lost or stolen card or if you believe someone else knows your PIN. Call us and follow the prompts for assistance.

See All Agribusiness FAQs