If you are an existing client, we request that you first access online banking to check if you already have access to the information you are requesting. Otherwise, you can submit a request to access your information by completing this form. We are required to verify your identity when you make the request, including the identity of any authorised individuals making the request on your behalf.
When completing the form, please provide the following to assist us in processing your request in a timely manner:
You will receive a response to your request within 20 working days. We may ask you to clarify your request and we will keep you updated should we require more time for processing.
We may, in certain circumstances, deny access to particular information. We will inform you in writing if this happens. The written response will detail:
We will strive to find any alternate ways to provide you with access should one of these circumstances arise.
You can submit a request for correction by completing this form. We are required to verify your identity when you make the request, including the identity of any authorised individuals making the request on your behalf.
When completing the form, please provide the following to assist us in processing your request:
You will receive a response to your request within 20 working days. We may ask you to clarify your request and we will keep you updated should we require more time for processing.
We may, in certain circumstances, deny correction to particular information. We will inform you in writing if this happens. The written response will detail:
You can submit your request for information deletion to us by completing this form. We are required to verify your identity when you make your request, including the identity of any authorised individuals making the request on your behalf.
When completing the form, please provide the following to assist us in processing your request:
You will receive a response to your request within 20 working days. We may ask you to clarify your request and we will keep you updated should we require more time for processing.
We may, in certain circumstances, deny deletion of that particular information. We will inform you in writing if this happens. The written response will detail:
If we process your information because we have a legitimate interest in doing so, for example if we make recordings of telephone calls but this is not required by law, you may object to this.
In that case, we will reassess whether your information can continue to be used for that purpose. For example, we would need to consider if we are required to process information to meet a legal obligation or to fulfil a contractual obligation with you and whether the processing has any negative impact on you. If this is the case, we will inform you of our decision to continue to process your information, stating the reason so you may make an informed decision.
You can submit a request for objection to the processing of information by completing this form. We are required to verify your identity when you make your request, including the identity of any authorised individuals making the request on your behalf.
When completing the form, please provide the following to assist us in processing your request:
You will receive a response to your request within 20 working days. We may ask you to clarify your request and we will keep you updated should we require more time for processing.
We may, in certain circumstances, deny your objection to processing particular information. We will inform you in writing if this happens. The written response will detail:
You can submit a request for restriction of processing by completing this form. We are required to verify your identity when you make your request, including the identity of any authorised individuals making the request on your behalf.
When completing the form, please provide the following to assist us in processing your request:
You will receive a response to your request within 20 working days. We may ask you to clarify your request and we will keep you updated should we require more time for processing.
We may, in certain circumstances, deny a request to restrict processing of information. We will inform you in writing if this happens. The written response will detail: