We recognise the importance of safeguarding your personal and financial information. As a bank, we need to obtain, use and disclose personal information about you in the course of providing our products and services.
This privacy statement applies to information provided by you (or any identifiable individual) directly to any of the following companies:
We do not collect personal information about you unless specifically required or requested by you or us.
We collect personal information such as name, address, date of birth, occupation, contact details (including telephone and email addresses), any messages or comments you send us, and financial information. Sometimes we collect personal details unlikely to be known to other people to help us identify you, including over the telephone. On this website, your personal information may be collected through you using the “Contact Us” email function or completing the online “Application Form” for a Rabobank Online Savings account.
If you submit personal information to us, we hold that information and we use or disclose it only for the purposes for which you provided it or as authorised by you, including in any applicable terms and conditions.
If you submit personal information to us you consent to your personal information being:
If you refuse to provide us all personal information requested by us (or supply incorrect information), we may not be able to provide the products/services for which you applied.
Subject to the provisions of the Privacy Act 1993, you may gain access to personal information held by the Bank by contacting us as set out below. If the information held by us is incorrect you can require that it be corrected or deleted. If you request that we delete your personal information we may withdraw any or all products/services which we provide to you.
To protect your privacy and the privacy of others, we may have to verify your identity before we give you access to information about you or change it.
We review our Privacy Policy on a regular basis. Any changes will be made by updating this statement.
If you want to correct or gain access to your personal information, please contact us on the phone numbers or email addresses below.
If you have any privacy concerns that you want to raise with us please address these to the Rabobank Privacy Officer using one of the following contact methods:
Rabobank New Zealand
PO Box 38396, Wellington Mail Centre
Lower Hutt 5045
Rabobank: 0800 500 933; wellington@rabobank.com
Rabobank Online Savings: 0800 22 44 33; clientservicesNZ@rabobank.com
We appreciate that you may be concerned about your privacy, and the confidentiality and security of information we may collect about you online.
When you visit our website, we collect information about browsing behaviour, browser capabilities and preferences, e.g. pages viewed and browser type, such as Chrome or Safari.
We use web analytics packages and our content management system to enable us analyse information, learn about our visitors and to measure the performance of our website and website content.
We use some third party service providers to enable social media features on our website such as sharing, sending and commenting on content.
We use technology in order to offer you the most convenient, relevant and secure online experience. An example of the technology we use is a "cookie". Some cookies can be used to provide you with tailored information from a website.
Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or in memory (session cookies). The cookies we send to your device cannot read your hard drive or command your computer to perform any action.
Some cookies enable the visitors to our website to use social media features, like sharing, sending, commenting on or recommending pages to others. You can choose to change the settings on your browser to turn off cookies. However, this may mean that some of the functionality of our website will not be available to you.
