Please note, new future dated direct debits are currently unavailable for Rabobank Online Savings. Existing future dated direct debits or one-off direct debits will take place as requested. 

We are aware of scammers impersonating us through multiple channels, including fake Facebook accounts. Rabobank will never ask for your card information, remote access to your device, or your online banking information. 

Cookies

This Cookie statement contains information about how we place, use and store cookies on your device when you use our website. Rabobank New Zealand Limited (“Rabobank”) uses cookies and similar technologies to ensure the correct and secure operation of our website and to improve the way we offer our products and services.

We review this statement on a regular basis which means that it may change from time to time. If you want to know more about the way Rabobank handles your Personal data, you can always find the most current version of our Privacy Policy at www.rabobank.co.nz. You may also contact the Privacy Officer by email at newzealand.privacy@rabobank.com

Latest Version: 01 June 2024

What are cookies?

A cookie is a small text file, which is stored on your device (i.e. mobile phone or desktop) in order to recognise your device during recurring visits when browsing the internet.

The cookie stores information via your browser with a purpose for websites to authenticate or identify the device at the time of your visit. Cookies may contain information such as your website browsing behaviour and preferences.

A cookie cannot identify you as an individual, cannot read your hard drive or make your device perform any action. 

Why do we use cookies?

We use various types of cookies across our website, but cookies can also be used by other parties such as Google to collect anonymised browsing data. For example, we use Google Analytics to help us improve the experience and performance of our website. Google also uses the information collected for other purposes such as targeted relevant marketing campaigns.

We use cookies for the following purposes:

·       To inform you about our products, services and content in a better, more personalised and relevant way;

·       To perform analyses for research purposes;

·       To improve the experience, functionality and performance of the website;

·       For security purposes; and

·       To manage our relationship with you as a customer, for instance logging in/out of internet banking.

Types of cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or logging in. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work. 

Targeting & Tracking Cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Analytical and Functional Cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. The information that these cookies collect is aggregated and is therefore anonymous. If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor our websites performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our website pages. If you do not allow these cookies then some or all of these services may not function properly, for example when searching for contact details, information will not be automatically adjusted to your location.

Allowing, managing and deleting cookies

Your Cookie Consent for this website is recorded by choosing to ‘allow all’ or ‘disable all’ cookies by clicking on the cookie banner notification. You can also select which cookies you consent to and which you do not, as well as update your preferences at any time on this website.

You can choose which cookies you allow by adjusting the settings in your browser. You must adjust these cookie settings separately for each browser and for each device.

You can choose to change the settings on your browser to turn off cookies altogether, however, this may mean that some of the functionality on our website will not be available to you (e.g. remembering your log in information, and remembering your website preferences).

Deleting cookies from your device

You can delete all cookies on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. For more detailed control over cookies, check the privacy and cookies setting of your browser.

If you choose to ‘disable all’ cookies the website experience will not be as relevant and personalised.

Adobe Analytics and Google Analytics 4

Our website uses Adobe Analytics (provided by Adobe Inc.) and Google Analytics 4 (provided by Google Inc).

Adobe Analytics and Google Analytics 4 uses cookies and text files placed on your computer to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Adobe and Google on servers in the United States. 

You can refuse the use of cookies by either clicking on ‘manage cookies’ and selecting your preferences on our website’s cookie banner or selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. You can also opt out of being tracked by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on. This add-on instructs our analytics platforms to stop sending information about your website visits to Google Analytics.

If you do not click ‘manage cookies’ on our cookie banner (i.e. refuse the use of cookies), or opt out of Adobe Analytics and Google Analytics, the platforms will use this information to evaluate your website use, compile website activity reports for website operators, and provide other services relating to website activity and internet usage. Each platform may also transfer this information to third parties where required by law or where such third parties process the information. By using this website and clicking ‘allow all’ cookies on our cookie banner, you consent to Adobe and Google processing data pertaining to your use of our website and about yourself  in the manner and for the purposes set out above. 

Cookies and other techniques

The following table shows you the list of cookies and other technologies that our website uses. These are third parties engaged to provide services for us and this statement does not cover the processing performed by them. We encourage you to read the privacy statement of third parties in order to understand how they process your Personal Information.

To learn more about cookies, visit allaboutcookies.org

 

Strickly Nessisary Cookies
Cookie NameDescriptionExpiry Duration
FIRST PARTY

Akamai_ bm_mi_ ak_bmsc_ bm_sv

This cookie is associated with Akamai. It is used to analyse traffic to determine if it is automated traffic generated by bots or a human user.

A session

Adobe_affinity

This cookie is used by Adobe Experience Manager to manage sessions

A session

OneTrust_ OptanonConsentThis cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the website uses and whether visitors have given or withdrawn consent for the use of each category. This enables website owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the website will have their preferences remembered. It contains no information that can identify the website visitor.1 year
OneTrust_ OptanonAlertBoxClosedThis cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.1 year

 


Performance Cookies

Cookie NameDescriptionExpiry Duration
FIRST PARTY
Google Analytics_gaThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a website and used to calculate visitor, session and campaign data for the websites analytics reports.  By default it is set to expire after 2 years, although this is customisable by website owners.2 years
Google Analytics_ga_xxxxxxxxxxTo generate statistical data on how the visitor uses the Service.1 year1 year
Microsoft Bing_uetvidThis is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.1 year
Adobe_s_ccThis cookie is associated with the Adobe Site Catalyst. It determines whether cookies are enabled in the web browser.A session
Adobe_s_tpThis cookie is associated with Adobe Analytics. The cookie is used for measuring a visitor’s scroll activity to see how much of a page they view before moving on to another page.A session
Adobe_s_ivcThis cookie is associated with Adobe Analytics site tracking. A session
Adobe_s_ipsThis cookie is associated with Adobe Analytics. The cookie is used for measuring a visitor’s scroll activity to see how much of a page they view before moving on to another page.665 sessions
Adobe_s_vnc365This cookie is associated with Adobe Analytics and is used to track website behaviour.1 year
Adobe_s_nr30Used by Adobe Analytics (identify repeat or new visitor)1 month
Adobe_s_ppvThis cookie is associated with Adobe Analytics site tracking and is used to measure a user's scroll activity to see how much of a page they view before moving to another page.A session
Hotjar__hjSession_xxxxxA cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.A session
Hotjar__hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.A session
Hotjar__hjSessionUser_xxxxxxHotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year

 


Targeting Cookies

Cookie NameDescriptionExpiry Duration
FIRST PARTY
Facebook (meta)_ fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers3 months
Microsoft Bing_uetsidThis cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the website.A session

Adobe_ TEST_AMCV_COOKIE_WRITE

The TEST_AMCV_COOKI-E_WRITE cookie is used to check if the user's browser supports cookies. It is set by the Adobe Experience Cloud ID Service12. This cookie determines whether the user has accepted the cookie consent box.

This cookie is a session cookie and expires when the browser is closed

Adobe_AMCV_5F9F24656516C4C10A495E4B%40AdobeOrgThis is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.A session

Adobe_AMCVS_5F9F24656516C4C10A495E4B%40AdobeOrg

This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier.

3 months

 THIRD PARTY
Adobe_demdexThis cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.6 months

Adobe_dpm

This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing.

6 months

 Facebook (meta)_fr Contains browser and user unique ID combination, used for targeted advertising. 3 months
Google_NIDThis domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.6 months
 Microsoft Bing_MUID  This domain is owned by Microsoft - it is the website for the search engine Bing. 1 year
 Microsoft Bing_MSPTCThis domain is owned by Microsoft - it is the site for the search engine Bing.1 year
 Microsoft Bing_MR
This domain is owned by Microsoft - it is the site for the search engine Bing.6 days 

Everesttech.net_ everest_session_v2

This cookie is used to display personalized and relevant ads to the users and measure the efficiency of the ad campaign.

A session

Everesttech.net_ everest_g_v2

The cookie is set under eversttech.net domain. The purpose of the cookie is to map clicks to other events on the client's website.

1 year

Youtube _VISITOR_PRIVACY_METADATAYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.5 months
Youtube _YSC  This cookie is used as a unique identifier to track viewing of videosA session 
Youtube_VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos 180 days
Youtube_TESTCOOKIESENABLEDYouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.A session