To make a transfer:
Subject to agreement by all account owners you can permit others to access, view or transact on your account. For more information on how to register a delegated user please contact your Account Manager.
Future-dated transactions that display in the payments pending authorisation table on the Payments main screen and have an appropriate action alongside them can be cancelled via Internet Banking 1 business day before they take effect. For transactions dated today, once the transaction has been confirmed it cannot be cancelled.
Details such as, email address, contact phone numbers, residential and postal address can be amended by sending a secure message via Rabobank Internet Banking. This is done while logged into Rabobank Internet Banking, select the ‘Mail’ tab and then click on ‘Create new mail.’
Statements can only be accessed by account owners.
Up to 5 years of statements can be viewed in PDF format. They are available for each individual entity, and include all accounts in that entity.
To search and view your eStatements:
Access to Rabobank Internet Banking is through https://www.rabobank.co.nz and select Internet Banking > Internet Banking option. If you have any questions, please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
To arrange access to Rabobank Internet Banking you will need to contact your Account Manager or contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
The turnaround times are 7-10 business days.
Internet Banking is free for all accounts.
There is no charge to register and currently there are no bank transaction fees or bank fees for using the service, for business accounts.
The costs of your internet access (via your Internet Service Provider) are your responsibility.
The fee for a replacement security token is $46.
Your Rabobank Internet Banking registration kit includes an explanation of the registration process.
You will be asked to call us (details will be within your registration kit) to confirm receipt of your kit before your login is activated.
Ensure that you are entering the correct username and passcode [PIN + token ID], remembering that the token ID is different each time you log in.
The first time you log in to Rabobank Internet Banking you are required to change your PIN. Ensure that you are using the correct PIN.
If you have forgotten your Username or PIN, or wish to change your PIN at any time, please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
You can:
If you have forgotten your Username or PIN or wish to change it at any time please call our Client Services on 0800 500 933 between 8am and 5.30pm Monday to Friday (or +64 4 819 2783 if calling from outside NZ)
Please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
Our Rabobank Internet Banking can be used 24 hours a day, 7 days a week subject to availability of the system (eg. internet outage, maintenance outage etc) and availability of your ISP connection.
Your Account summary is displayed after you successfully sign in.
It displays the following information for each of your accounts:
Click on an account number or description to see further detail.
Account activity provides access to your transaction history.
Account activity provides access to your transaction history. You can also rename your account with a nickname – so that you can easily distinguish between your accounts. This nickname will only be used in the context of your Internet Banking (and does not appear on statements).
Transaction history
Displays a list of transactions for your accounts over a specific period of time selected by you.
You can search your transactions by description or amount. If you want to search for specific transactions, click on ‘advanced search’ for more options.
Within advanced search, you can search within a specific time period for:
Export transactions
To export your transactions:
On the transfer and pay screen, you can
Pay anyone is used to transfer money to third party accounts.
To make a transfer to a third party:
Cut off times for payments
Payments confirmed before 8:45PM NZT on any business day in New Zealand will be processed on the same business day. Note: Recurring payments need to be approved the business day before the next payment is due.
Please allow up to 2 business days for payments to be processed by the payee’s bank.
When adding a payee, please check the bank/branch and account number you have entered. Payments made to the wrong account as a result of you entering an incorrect bank /branch or account number may not be able to be recovered.
You can add a Payee by:
After clicking on ‘Add payee(s)’, the add payee form is loaded:
Enter in the following information for the new payee:
You can add another payee or click ‘Continue’.
Once you have added all your payee(s), you will need to authenticate them before you can make a payment.
Future dated and recurring payments require cleared funds to be available the business day before the payment is due.
To Pay a bill:
You can add a biller by:
To add a new biller:
Rabobank charges a $25NZD fee for international transfers. Margin rates also apply to currency conversion.
Beneficiary and intermediary banks may charge fees which are deducted from the payment.
To request an International transfer:
To view your upcoming payments:
Your payees & billers are linked to an entity, and all account owners and delegated users who can access an entity can view, edit or delete these shared payees
Payees
This screen displays a list of all your payees.
You can view, edit or delete a payee.
Unauthenticated payees
You can now bulk authenticate your payees.
If you have any payees that are unauthenticated, when you try to make a payment or go to the ‘Manage Payees’ screen you will see a message: ‘You have unconfirmed payees…’
To authenticate:
Batch payments enable you to make payment from one of your accounts to multiple third party accounts in a single transaction e.g. paying employee wages or paying multiple accounts to the same payee.
Batch payments can be submitted for processing on the same day (before 8:45PM) or they can be dated in the future. If your batch is future-dated it will remain with a status of pending until the morning of the payment date. All payments within a batch are paid on the same date.
To make a new batch payment:
You can import a compatible batch file from your accounting software.
You can only import files of format .aba or .txt
To import a batch file:
Here you can view the status of your batch payment.
Status | Status Description |
New | New batch payment initiated and pending to be submitted |
Submitted | Batch payment submitted by requestor |
Pending authorisation | New batch submitted and awaiting authorisation |
Rejected | Batch payment rejected by authoriser |
Cancelled | Batch payment cancelled due to cut off time passed |
Failed/Incomplete | Batch payment failed due to system error |
Completed | Batch payment successfully posted |
Delete | Deleting a successfully submitted future batch payment |
You can find a list of your previously saved batch templates here.
To use a template click ‘Use template’.
If you no longer need the template, then you can click ‘Delete’.
Rate bookings are only available to full users.
Select an account, to view:
To book a fixed rate:
When can fixed rate bookings be requested?
Secure messages provides you with the ability to send and receive messages directly with Rabobank Client services team.
You can:
To send a new message:
Authorisation may be required from an account owner when a delegated user creates any of the following transactions:
Please note: Delegated users with ‘execute’ access for an account and related transactions do not require approval from an account owner (unless the account requires more than 1 authoriser).
The access level for a delegated user is set by an Account owner and is per account in an Entity. The access level can be different for each account in that Entity.
To authorise a payment:
You can access the payment authorisation screen by:
On the payment authorisation screen,
Only available to account owners.
Here you will see a list of your entities and users linked to that entity.
You can manage the permissions for your delegated users.
None | Delegated user does not have access to account |
View | Delegated has view access only to account, unable to perform any transactions |
Input | Delegated user can create transaction type, but authorisation is required |
Authorise | Delegated user can create transaction type, up to the daily limit and authorise |
You can view your session summary details, and the session summary details of your delegated users.
You can view the details of your last 20 Internet Banking sessions.
You can download the Rabobank Internet Banking conditions of use here.
Takes you to secure messages, where you can request a break quote for a selected account.
Here you can request to stop paper statements.
The request will be sent to the Client Services team.
You can update your:
Please note: Changing your personal details in internet banking will not change your client or statement details elsewhere within the bank. To change your client or statement details please contact Rabobank Call Centre on 0800 500 933 (between 8:00am - 5:30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
You can your notifications on or off.
Select your preferences for each notification type.
To change the preference for your mobile notifications, please do this via the Mobile Banking app.
The SWIFT Code for NZ is RABONZ2W.
Note, Rabobank New Zealand does not accept international transfers into Rabobank Online Savings accounts.
Using our Internet Banking you can export a transaction list from your computer to financial management software.
You can also import payments and batch templates from financial packages as above to your computer.
Export files produced have multiple format types available including Bar Delimited or CSV (opened with spreadsheet software) and QIF or OFX (opened by specialist software).
Batch payment or import files must be in an ABA format.
Fixed rates can only begin on business days:
Fixed rate bookings can be requested at any time (i.e. 24/7).
Users can request fixed rate bookings to be confirmed for up to 10 business days in the future using that days rate.
You may request a transaction at any time but the applicable cut-off time will affect the date on which the transaction is processed. Current cut-off times from Monday to Friday, excluding public holidays, are:
8:45pm for payments, transfers, direct debits and batch payments. Interest rate bookings need to be requested prior to 6:00pm and transfers between your Rabobank accounts will be processed up to midnight on the day they are requested.
If you have a problem accessing the internet, you should contact your internet service provider (ISP) or software manufacturer. If you can access other internet sites but are having problems with Rabobank Internet Banking, please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.