Rabobank has legal and regulatory obligations to protect our customers, ourselves as a Financial Institution and the industry as a whole.
This includes verifying our customers identities, knowledge of the nature and purposes of the business relationship and in the case of non-individual clients, identifying the entity, its structure, key individuals and activities.
We regularly review our Rabobank Online Savings customer accounts. Rabobank is required to request certain information from our customers from time to time in order to comply with our legal and regulatory obligations, both in New Zealand and overseas. This is to ensure that we are complying with our local and global anti-money laundering and countering financing of terrorism obligations and that the information we hold on file is accurate and up to date.
From time to time we will contact you to confirm if the information we hold is still up-to-date and accurate. We may ask you for additional information and/or documents if there is potential that your circumstances may have changed, or if the information we need to obtain about you or the entity you are associated with needs updated due to current AML/CFT requirements. Rabobank reviews and updates its customers’ information on an ongoing basis.
All financial institutions have their obligations both domestically and abroad however they may have different methods to Rabobank in terms of addressing these. Rabobank is part of the international Rabobank Group whose ultimate holding company, Coöperatieve Rabobank U.A (Rabobank Nederland), is based in the Netherlands. Rabobank New Zealand is therefore required to comply with New Zealand, Dutch and European Union (EU) AML/CTF legislation, amongst others.
The most secure way to provide Customer Due Diligence information is to log into your online banking and follow the prompts to answer the required questions. Unfortunately the questions cannot be answered via the Rabobank mobile app.
If you are yet to set up your soft token follow the instructions on our Secure Code webpage here. Once the soft code is set up you can log into your online banking and complete the required questions.
If you have any questions or are unable to complete the questions via online banking you can contact the Customer Due Diligence team by phone on 0800 722 615 or +64 4 817 3815 from outside of New Zealand, between 8:30am and 4:00pm (NZT) Monday to Friday.
We will continue to contact you via email or letter advising you of this ongoing requirement. If no action is taken within the notified timeframes we have an obligation to proceed in blocking your account and then closing your account. Rabobank will then return any available funds in your accounts to your last known nominated bank account.
Please contact Rabobank, confirming you wish to close your account, on 0800 22 44 33 or +64 9 975 2512 from outside of New Zealand, between 8:00am and 6:00pm (NZT) Monday to Friday, excluding public holidays