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Just a heads up, our Internet and Mobile Banking will be offline for scheduled maintenance between 12:00 am & 8:00 am on Sunday, 26th of June 2022.
We apologise for any inconvenience.

Scam Alert: New Zealanders are being targeted by phone scammers. Don’t let anyone who calls you unexpectedly encourage you to install software to provide access to your device. Click here to find out more.

We are experiencing some issues with the Rabobank Online Savings mobile app which means it is unavailable for some Apple users.
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Debit Mastercard®

Do I need to enrol in Mastercard® Identity Check?

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No, every Rabobank Debit Mastercard® is automatically enrolled in Mastercard® Identity Check.

How does Mastercard® Identity Check protect me?

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When you correctly enter the One-Time Passcode during an online purchase, you confirm that you are the authorised cardholder and your purchase continues. If the One-Time Passcode is answered incorrectly, the purchase will not go through.

What is Mastercard® Identity Check?

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Mastercard® Identity Check adds an extra layer of security by helping to confirm your identity through a One-Time Passcode for some online purchases, such as when it’s a high-value purchase or one that’s unusual for you.

Click here to download the updated Debit Mastercard® Conditions of Use.

What length should the One-Time Passcode be?

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The One-Time Passcode will be 6 digits in length.

Where do I go to update my contact details?

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You can update your contact details by logging in to Rabobank Internet Banking and clicking on ‘Services and Settings’ and then ‘My Profile’. Alternatively, please call us on 0800 500 933.

Who do I contact if I need help with my transaction?

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Contact the Rabobank Call Centre 0800 500 933.

Why am I being asked for a One-Time Passcode?

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When you make a purchase at some online retailers, you may see an extra screen pop up while your payment is being processed. This could be because it’s a high-value purchase or one our systems have flagged may be unusual for you.

Why haven’t I received a One-Time Passcode?

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Check the details on the screen of where the One-Time Passcode has been sent to, if this is not your mobile phone number or email address you’ll need to update your details with us and then select ‘Re-send Passcode’.