During the initial account opening process you are only able to set up one Term Deposit, however, once you receive your Welcome Pack and PIN you are then able to login and create as many Term Deposits as you wish.

Please call our friendly Wellington based Customer Contact Centre on 0800 22 44 33, between 8am and 6pm weekdays. They will tell you what the best available rate is and create the term deposit on your behalf.

Yes. You can reserve a term deposit using uncleared funds providing the funds clear within three business days. The interest rate will be held and the term deposit will start once the funds clear. But don’t worry, if rates go up, we will honour the new rate. While the funds are clearing you will earn interest at our RaboSaver rate. 

If your transfer is dishonoured, the term deposit request will be cancelled and one of our friendly contact centre consultants will contact you.   

Tax will be deducted at your new tax rate when the next interest payment is made. For example, if you have a 6 month term deposit and change your tax rate part way through, tax will be deducted at your new rate when the interest is paid at maturity. It is not possible to deduct tax at two separate rates for one interest payment.

Once the term deposit is set up, the details such as the amount, term and interest rate are locked in. You can always open additional term deposits with any balance of $1,000 or more.

Interest is calculated daily and paid at maturity for terms of 1-9 months.

For terms of 1-5 years, you can choose to have interest paid monthly, quarterly, six monthly (excluding the 15 month term) or annually.

Interest is paid back to the Online Savings (RaboDirect) account that originally credited the term deposit. We are not able to pay interest back into the investment or directly to the nominated account.

We do not offer compounding interest payments. Interest is paid back to the Online Savings (RaboDirect) account that credited the term deposit.

However, if you are investing in a term of 1 year or less you can choose to automatically reinvest the term deposit at maturity and capitalise the interest. The interest will automatically be added to the original sum and incorporated in the new term investment.

1. Log into your Online Savings (RaboDirect)
2. Go to’ Accounts’ then select the Term Deposit
3. Click the on the Term Deposit
4. At the bottom of the page click on ‘Manage term deposit maturity’
5. Choose your new reinvestment instructions
6. Confirm the change using your Digipass

You can make changes up until the last business day before maturity.

You can make changes up until the last business day before maturity.

We may, at our discretion, allow you to break the term deposit and return the funds to your Online Savings (RaboDirect) account.

Call us on 0800 22 44 33 or send a secure message with details of the term deposit you wish to break.

To send a secure message, log into Online Savings (RaboDirect) and click on the envelope icon top right hand side of screen then 'Create new message'.

We will then contact you to advise if the investment can be broken and if a fee will apply.

Once we have approved your request to break, and provided you with a break quote, confirmation from you to proceed must be received by 12.00pm on a business day to ensure it is broken that day.

The funds should be available in your Online Savings (RaboDirect) account by 5.00pm that evening. From there, you can transfer them back to your nominated account online by clicking 'Transfer and pay'.