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How we handle complaints

There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us to better understand your needs and improve the service we offer to you.

Complaints and/or any issues can be raised by contacting our Client Services Unit on 0800 500 933 (between 8am to 5.30pm, Monday to Friday). These can also be raised directly with your Rural Manager or by contacting your local Rabobank branch on 0800 722 622. Often a discussion with a staff member who is familiar with your account history can provide a quick resolution. For any reason, if you are not comfortable raising your concern with your Rural Manager, you can ask to speak to your Branch or Regional Manager.

Our goal is to resolve most complaints or issues immediately. For more complex complaints or issues that take longer to resolve, we will keep you informed of our progress in resolving these and the reasons for any delay.

If we cannot reach a resolution together or if you feel the complaint has not been resolved to your complete satisfaction, free and independent assistance is available from the Banking Ombudsman (certain criteria may apply, please visit https://bankomb.org.nz/ for more information).


Fill out our online form below and we will respond within two business days.

For security and privacy please don't include information like your bank account numbers or passwords.

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The personal information we collect from you on this form will be used to respond to your query or feedback and to improve our services. Our privacy policy contains information about how we handle your personal information.