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Contact us

How can we help you?

Rabobank prides itself on delivering exceptional customer service to every client.

Our people are ready to listen and help you with any queries you may have about banking with us. 

  • Client Services 0800 500 933
  • RaboDirect Customer Service  0800 22 44 33

Find your nearest Rabobank Branch

 

Email us

Fill out our online form below and we will respond within two business days.

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How we handle complaints

There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us to better understand your needs and improve the service we offer to you.

Complaints and/or any issues can be raised by contacting our Client Services Unit on 0800 500 933 (between 8am to 5.30pm, Monday to Friday). These can also be raised directly with your Rural Manager or by contacting your local Rabobank branch on 0800 722 622. Often a discussion with a staff member who is familiar with your account history can provide a quick resolution. For any reason, if you are not comfortable raising your concern with your Rural Manager, you can ask to speak to your Branch or Regional Manager.

Our goal is to resolve most complaints or issues immediately. For more complex complaints or issues that take longer to resolve, we will keep you informed of our progress in resolving these and the reasons for any delay.

If we cannot reach a resolution together or if you feel the complaint has not been resolved to your complete satisfaction, free and independent assistance is available from the Banking Ombudsman (certain criteria may apply, please visit https://bankomb.org.nz/ for more information).