Internet and Mobile Banking will be offline for scheduled maintenance from 12am - 8am 10 May.

We're updating our Rabobank Online Savings Terms and Conditions, see here for more information.

We're here to help

Contact us

Rabobank prides itself on providing exceptional customer service to every client. We are ready to listen and help you with any queries you may have about banking with us.

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The fastest and safest way to call us

Phone Mock Ups - ROS APP LOGIN SCREEN v2

For Online Savings

  1. Log in to the Rabobank Online Savings NZ app
  2.  Tap the top-right menu and select Contact Us
  3. Call us
download app
Phone Mock Ups - CP APP LOGIN SCREEN

For Agribusiness

  1. Log in to the Rabobank NZ app
  2.  Tap the top-right menu and select Contact Us
  3. Call us
download app

Other ways to get in touch

Report a scam or fraud

0800 500 933

Monday - Friday 8am - 5.30pm, excluding public holidays. For reporting a scam or fraud outside business hours, please submit the form below.

Report scam or fraud

Lost or stolen Mastercard debit card

0800 500 933

We are available 24 hours a day, 7 days a week to support you in the event of a lost or stolen card or if you believe someone else knows your PIN. Call us and follow the prompts for assistance.

Online Savings

0800 22 44 33

Monday - Friday 8am - 6pm, excluding public holidays. If you're overseas call +64 9 975 2512.

Agribusiness

0800 500 933

Monday - Friday 8am - 5.30pm, excluding public holidays. If you're overseas call +64 9 975 2514.

You may see us calling you from +64 4 819 2783.

Email us

If you have an enquiry, compliment, complaint, or would like to discuss financial hardship, please complete the relevant form below.

Rabobank Clients: If you'd like to discuss your account, please call the Online Savings or Agribusiness numbers listed above, or send us a Secure Message through Internet Banking.

What would you like us to know?*

For security and privacy please don't include information like your bank account numbers or passwords.

How can we contact you?

First Name*

Last Name*

Contact Number*

Email*

Residential Address

Postcode

Rabobank Client ID

* Mandatory fields

Please allow 5-10 seconds for the form to submit. 

 

What would you like us to know?*

For security and privacy please don't include information like your bank account numbers or passwords.

Would you like us to contact you about your feedback?

First name*

Last name*

Phone Number*

Email*

Residential Address

Postcode

Rabobank Client ID Number

* Mandatory fields

Please allow 5-10 seconds for the form to submit. 

What would you like us to know?*

For security and privacy please don't include information like your bank account numbers or passwords.

How would this issue best be resolved?

How can we contact you?

First Name*

Last Name*

Contact Number*

Email*

Residential Address

Postcode

Rabobank Client ID

* Mandatory fields

Please allow 5-10 seconds for the form to submit. 

 

What would you like us to know?*

For security and privacy please don't include information like your bank account numbers or passwords.

How can we contact you?

First Name*

Last Name*

Contact Number*

Email Address*

Residential Address

Postcode

Rabobank Client ID

* Mandatory fields

Please allow 5-10 seconds for the form to submit. 

Have a complaint?

There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us to better understand your needs and improve the service we offer to you. 

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For unresolved complaints, please get in touch with our Customer Resolutions Manager by:

Email: CustomerResolutionNZ@rabobank.com
Post: Customer Resolutions Manager, Rabobank, Level 4, 32 Hood Street, Hamilton, 3204. 

We are committed to resolving any concern you may have quickly and fairly. We will acknowledge your complaint within two business days and our goal is to resolve it within five business days.

If we cannot resolve your complaint when we first hear about it, we will regularly update you about the progress of resolving the complaint.

In exceptional cases, we might require more time than we first anticipated to review a complaint and find a resolution. We will let you know if that happens and why. We will also let you know by what date we will have finalised our investigation.

If you are not satisfied with the resolution offered, you can:

  • Ask our Customer Resolutions Manager to review your complaint.

  • Access the external dispute resolution service provided by the New Zealand Banking Ombudsman Scheme.

Banking Ombudsman Scheme

We'll do everything we can, and work with you around any complaints you have about our serivce. However if you're not happy with how we're managing your concerns, you could talk to the Banking Ombudsman Scheme.

The New Zealand Banking Ombudsman provides a free and independent service for people who have unresolved problems with a bank, helping to resolve disputes between customers and banks. Contact them directly:

Website: bankomb.org.nz
Email: help@bankomb.org.nz
Phone: 0800 805 950 (+64 4 915 0400 from overseas)

For more information, please visit the Banking Ombudsman website or get a copy of their information brochure from any Rabobank branch.

Banking Ombudsman Scheme

New Zealand Code of Banking Practice

As a member of the New Zealand Bankers’ Association, Rabobank follows the principles of good banking practice as set out in the New Zealand Code of Banking Practice.

Learn more about the Code