Internet and Mobile Banking will be offline for scheduled maintenance from 10pm 6 December - 8am 7 December.

Following the recent OCR rate decrease, the Rabobank Loan Variable Rate will reduce by 0.15% p.a., effective on and from Tuesday, 2 December 2025.

Report fraud and scams

If you suspect that you have been the victim of fraud, please contact us immediately:

During business hours (Monday – Friday 8am – 5:30pm/6pm NZT)

  • For Agribusiness Clients, please call  0800 500 933 (Monday – Friday 8am – 5:30pm NZT) or +64 9 975 2514 if calling from overseas. 
  • For Rabobank Online Savings customers, please call 0800 22 44 33 (Monday – Friday 8am – 6pm NZT) or +64 9 975 2512 if calling from overseas.

Please call us directly for the fastest response. 

Outside of business hours
If outside of business hours, please complete and submit the form below and we will respond as soon as possible. 

If you have lost or had your card stolen: 
If you have lost or had your card stolen, please contact us on 0800 500 933 immediately (or +64 9 975 2514 if calling from overseas). This line is available 24/7. Please follow the instructions carefully.  

Your Details:

Full name*

Are you a Rabobank client*

Please provide your client number (if known)

Your email address*

Preferred contact number*

Rabobank Account Number(s) impacted*

Name(s) on Account(s) impacted

Was the payment(s) related to this fraud/scam made in the last 24 hours?*

Have you discussed this case with someone at Rabobank? If yes, please provide the details.

What Happened?

Please select the fraud/ scam type you have experienced*

Please provide as much detail as possible about what happened.* (Please describe the incident in your own words, including how it started, what actions you took, any communication you received (e.g. emails, calls, messages), and any payments or personal information you may have shared)

Please provide us with a list of the transactions that you believe are fraudulent.* (Please include the date, amount and the account where payment was made to)

Supporting Information

Have you shared your Rabobank banking credentials with anyone (e.g. passwords, security codes, one time passcode, RSA pin)?*

If the answer is yes, change your password immediately. Do not share your security codes, one time passcode or RSA pin (if applicable) with anyone. 

Do you suspect a scammer has had access to your device (e.g. computer, laptop, mobile, or tablet). For example have they asked you to download software on to your device?*

If the answer is yes, your device may be compromised.  To prevent further access, disconnect your device from the internet immediately and contact a local IT professional as soon as possible.

Consent & Acknowledgement

Tick to acknowledge and confirm that:

  • the information you have provided in this form is true, accurate, and complete to the best of your knowledge. 
  • you understand that providing false or misleading information may impact the outcome of any claim or recovery process and our ability to protect your account. 
  • that the Bank may use the information provided to investigate the reported incident and may share it with relevant authorities, regulatory bodies and other financial institutions for the purpose of investigating and resolving this matter. For more information about how we treat your personal information, please review our privacy policy on our website, www.rabobank.co.nz/privacy.
* Mandatory fields