To help protect you from fraud and scams, we require that you confirm your payment purpose before a payment is made. This is so we can provide you with helpful scam information relating to that payment type. These changes are part of a broader banking industry commitment aimed at reducing fraud, and helping to keep you and your money safe.
If a payment is made to a scammer, it may not always be possible to recover your money. When you make a payment, you will be asked to select a payment purpose. You will then receive a fraud and scam warning message related to that type of payment. These measures help to provide you with an extra layer of protection against fraud and scams.
The fraud and scam warning is designed to help you spot potential risks before completing certain transactions and gives you a moment to stop and check whether the payment might be connected to a scam.
You’ll be asked a few simple questions when you make a payment in Internet or Mobile Banking. Based on your responses, we’ll provide relevant fraud and scam warning messages to help you decide whether to proceed with the payment.
These steps are designed to help protect you from scammers.
Payments made through our online Internet and Mobile Banking channels help provide you with additional layers of fraud protection such as Confirmation of Payee, which allows you to check if the recipient’s name and account number match before making a payment. We strongly encourage you to make use of these free digital channels.
We understand that, from time to time, you may need to complete a staff-assisted manual payment. If you submit a payment using our ‘Request for Payment to a Third Party’ form, you will be asked to choose the purpose of your payment and to read the relevant fraud and scam warning before signing and returning the form to us.
A member of our Client Services team may contact you to verify the payment details before your payment is processed.
Here are a few ways to protect yourself online:
Always take the time to question the purpose of the payment you are making and the trustworthiness of the recipient before proceeding with the payment.
Never share your Internet or Mobile Banking login details.
Keep your token in a safe place and never share your password, pin or code with anyone.
Always log in to online banking through our Mobile Banking app or via Internet Banking on our official website (www.rabobank.co.nz). Never use links from text messages or emails.
Remember, Rabobank will never:
Ask you for your pin or password.
Remotely connect to your computer or other devices under any circumstances.
If you suspect you have been the victim of a scam, your accounts have been exposed to a scam, or you would like to report unusual behaviour, contact us immediately.
For information on common scam types and ways to protect yourself online, visit the Security and Scams page on our website.