A Secure Code is a randomised 6-digit code generated in the Rabobank Agribusiness NZ app. It replaces the need to carry a separate physical RSA token and provides a simple and secure way to verify it’s you when using Rabobank Internet Banking.
You’ll use your Secure Code alongside your username and password when logging in to Internet Banking and when authorising payments.
As the Secure Code is randomly generated, and in your hands, it adds an extra layer of protection and security to access your accounts. Each Secure Code is only valid for a short period of time before a new one is generated. When authenticating, you will need to enter the Secure Code and proceed, before the code shown on the device expires and is replaced with a new one.
You should never share your Secure Code with anyone. No-one from Rabobank will ask you for your Secure code.
There are two ways to register for Secure Code after you have been invited to transition and Get started:
- You can initiate this in Internet Banking and then complete in the Rabobank Agribusiness NZ mobile app; or
- You can complete the registration entirely within the Rabobank Agribusiness NZ app.
If you see Get Started when you next log in to the Rabobank Agribusiness NZ app:
- Select Get Started to register for the Secure Code generator
- Follow the prompts to create a Password
- You may be asked to create a PIN or to enable biometric login
- You are now able to access the Secure Code generator from the Security tab within the Rabobank Agribusiness NZ app.
If you see Get Started when you next log in to Internet Banking from our website:
- Select Get Started to register for the Secure Code generator
- Follow the prompts to create a Password
- Then go to your mobile device and open the Rabobank Agribusiness NZ app (or download it from the App Store or Google Play Store)
- Select Log into Mobile Banking or Register this device and follow the prompts to complete registration
- You are now able to access the Secure Code generator from the Security tab within the Rabobank Agribusiness NZ app.
Please note: To access the Secure Code generator using the Rabobank Agribusiness NZ app, your device will require access to mobile data or must be connected to the internet via a Wi-Fi connection.
Still have questions? Please see our step-by-step videos or contact us.
Yes, you can register for Secure Code if you have mis-placed or lost your RSA token.
To start the registration process, you will need to contact our Client Services team. They will guide you through the requirements of Secure Code registration.
Password requirements are:
- Must contain at least 8 characters
- Must include at least one capital letter, one lower case letter, one number, and one special character (e.g. @#$)
Mobile App PIN requirements are:
- Must be a 6-digit number
- Must not contain any repeating digits (e.g. 1111)
- Must not contain any ascending or descending sequential numbers (e.g. 987654)
Please refer to our Rabobank Internet Banking Conditions of Use for the steps you must take to protect your PIN and security credentials.
Your Password, Mobile App PIN and Secure Code are separate security features with their own requirements.
- Password: Used to log in to Internet Banking through a web browser
- Secure Code: Required for authentication when logging in to Internet Banking through a web browser and when making payments. Never share this with anyone.
- Mobile App PIN: Used to access the Rabobank Agribusiness NZ app, unless you have enabled biometric authentication (such as Face ID or fingerprint recognition).
You will need to remember your Password and Mobile App PIN. The Secure Code is a temporary one-time 6-digit code generated within the Rabobank Agribusiness NZ app and is only valid for a very short period of time before it automatically updates to a new 6-digit code.
The Rabobank Agribusiness NZ app can be installed on a mobile phone (smart phone) or tablet.
On your iOS or Android device, navigate to either the App Store or Google Play store and search for our app named Rabobank Agribusiness NZ.
Follow the prompts to download the app.
To access the Secure Code generator using the Rabobank Agribusiness NZ app, your device will require access to mobile data or must be connected to the internet via a Wi-Fi connection.
Please note: The Mobile App cannot be downloaded to your desktop computer.
You are now able to register for Secure Code, a digital authentication code generator accessible in the Rabobank Agribusiness NZ App. Having your code available in the Mobile App and on your smart device allows you to more easily complete your banking ‘on the go’.
If you already have a physical RSA token device, you will be able to transition to a digital Secure Code.
For more details on how to complete the registration process, please see How can I register for Secure Code?
You can download the Rabobank Agribusiness NZ app and register it on up to five mobile devices (e.g. smartphones or tablets) but only one device can have the functionality to generate the Secure Code.
If you wish to transfer your Secure Code to another device, follow the steps:
- Open the Rabobank Agribusiness NZ app on the device you want to use to generate Secure Codes
- Navigate to ☰ and select Add profile
- Follow the steps and select Yes when asked to Transfer Secure Code?
If the device holding your Secure Code generator is lost or stolen, refer to What happens if I lose the mobile device that holds my Secure Code generator?
Please contact the Client Services team immediately to advise them of the lost device: Contact us.
They will be able to securely block the device and the Secure Code generator.
If you find your device or obtain a new one, you should re-download the Rabobank Agribusiness NZ app and follow the installation instructions to register the device again.
You can access and continue your banking on your desktop computer but will now need to use the Secure Code generated by the Rabobank Agribusiness NZ App to complete the log in process.
To obtain your Secure Code, you will need the Rabobank Agribusiness NZ app installed on your device. After logging in to the app, you can access the Secure Code by navigating to the Security tab.
If you don’t already have the app, download it from the App Store or Google Play Store.
To access the Secure Code generator using the Rabobank Agribusiness NZ app, your device will require access to mobile data or must be connected to the internet via a Wi-Fi connection.
If the Rabobank Agribusiness NZ app is compatible with your smart device (e.g. mobile phone or tablet), you will be able to download the app from the App Store or Google Play store.
There are a range of reasons why you may be unable to download and use the Rabobank Agribusiness NZ app. Reasons may include:
- Your device cannot access the Google Play Store (for Android devices) or App Store (for iOS devices)
- Your device’s operating system version (Android or iOS) is too old or not supported. The minimum supported version of operating systems is the current and last 2 major versions of each operating system. This is in line with official support by Apple and Google.
- Your device has other apps installed that are preventing a secure connection to Rabobank (some VPN or monitoring apps may impact the security of connections and prevent the Mobile App from downloading).
If you are unable to download and use the Rabobank Agribusiness NZ app, you could try:
- Ensuring your device can access the Google Play Store (for Android devices) or App Store (for iOS devices)
- Checking available software updates for your device to ensure you are using the latest version (recommended to ensure the latest security features are always installed on your device)
- Ensuring that other services impacting secure connections (VPN services or other monitoring apps) are turned off.
If you are unable to register and use the digital Secure Code generator as you do not have access to a compatible mobile (e.g. a smart phone or tablet), we can discuss options with you. These may include accessing your accounts using a physical RSA token and fees and eligibility criteria may apply.
To discuss your needs, please contact your Rural Manager, or our Client Services team at Contact us.