Recover your Login Details

• Your customer number. If you’ve forgotten your customer number, you can find this on the home screen of the mobile app
• Access to your Secure Code or your registered mobile phone

Please note you can not reset your password using the mobile app.

If you no longer have the Rabobank Online Savings app, have changed phones, deleted the app, or simply can’t access Secure Code, you can still reset your password using Rabobank’s alternative verification path.

Follow the steps below if you don't  have access to Secure Code:

1. When prompted with the question 'Do you have access to the Secure Code on your device?', select No
2. You will then be asked to enter your date of birth to begin identity verification
3. Rabobank will send you a verification code via SMS to the mobile number associated with your account
4. If preferred, you can choose 'Send code via email' instead of SMS.
5. Enter the verification code you received to confirm your identity.
6. Once verified, you’ll be taken to the password reset screen, where you can create a new password.

To update your Rabobank Online Savings Account password using Secure Code, you'll need:

• Your mobile phone or smart device that has been registered for Secure Code
• Your customer number
• A laptop or desktop computer to log into internet banking

Follow these steps to reset your password using Secure Code:

1. Log into Rabobank Online Savings Internet Banking
2. Enter your customer number and click 'forgot password'
3. Confirm your mobile number. You'll be prompted with the last 4-digits of your number
4. Once confirmed, you'll be asked to enter your Secure Code
5. To get your Secure Code, open the Rabobank Online Savings mobile app on your mobile phone or smart device and tap 'Get Secure Code'
6. Enter your 6-digit pin
7. Your device will then display a unique 6-digit code - this is your Secure Code
8. Return to your laptop or desktop computer and enter your Secure Code (not the PIN you used to access the mobile app)
9. You'll now be able to create your new password

• Your customer number
• Access to a smart phone or device
• Your linked nominated bank account details for verification. This is the everyday transaction account that you hold with another New Zealand Registered Bank, like a savings or a cheque account you would have set-up when you open the account.

Your mobile app PIN is a 6‑digit number you choose to log into your Rabobank Online Savings account. You need this PIN to be able to access your Secure Code that is used to access Internet Banking.

To reset your PIN to the Rabobank Online Savings mobile app:

1. Open the Rabobank Online Savings app.
2. Tap 'Forgot PIN'
3. Enter your 'Customer Number'
4. Enter your 'Password'
5. A 6-digit verification code with be sent to your mobile phone or you can opt to have it sent to your email address
6. Enter the verification code then you'll be able to set-up your new 6-digit PIN

After your PIN has been successfully reset, simply tap 'Login to mobile banking' and enter your newly created 6‑digit PIN. You’ll then be able to access your account as normal.