Internet and Mobile Banking will be offline for scheduled maintenance from 12am - 8am 23 August.
Stop | Check | Protect: Be cautious of fraudulent job advertisements using the Rabobank name. To reduce the risk of recruitment scams, apply directly via our Rabobank Career Page.
Rabobank prides itself on providing exceptional customer service to every client. We are ready to listen and help you with any queries you may have about banking with us.
Monday - Friday 8am - 5.30pm, excluding public holidays. For reporting a scam or fraud outside business hours, please submit the form below.
We are available 24 hours a day, 7 days a week to support you in the event of a lost or stolen card or if you believe someone else knows your PIN. Call us and follow the prompts for assistance.
Monday - Friday 8am - 6pm, excluding public holidays. If you're overseas call +64 9 975 2512.
Monday - Friday 8am - 5.30pm, excluding public holidays. If you're overseas call +64 9 975 2514.
You may see us calling you from +64 4 819 2783.
If you have an enquiry, compliment, complaint, or would like to discuss financial hardship, please complete the relevant form below.
Rabobank Clients: If you'd like to discuss your account, please call the Online Savings or Agribusiness numbers listed above, or send us a Secure Message through Internet Banking.
There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us to better understand your needs and improve the service we offer to you.
For unresolved complaints, please get in touch with our Customer Resolutions Manager by:
Email: CustomerResolutionNZ@rabobank.com
Post: Customer Resolutions Manager, Rabobank, Level 4, 32 Hood Street, Hamilton, 3204.
We are committed to resolving any concern you may have quickly and fairly. We will acknowledge your complaint within two business days and our goal is to resolve it within five business days.
If we cannot resolve your complaint when we first hear about it, we will regularly update you about the progress of resolving the complaint.
In exceptional cases, we might require more time than we first anticipated to review a complaint and find a resolution. We will let you know if that happens and why. We will also let you know by what date we will have finalised our investigation.
If you are not satisfied with the resolution offered, you can:
Ask our Customer Resolutions Manager to review your complaint.
Access the external dispute resolution service provided by the New Zealand Banking Ombudsman Scheme.
We'll do everything we can, and work with you around any complaints you have about our serivce. However if you're not happy with how we're managing your concerns, you could talk to the Banking Ombudsman Scheme.
The New Zealand Banking Ombudsman provides a free and independent service for people who have unresolved problems with a bank, helping to resolve disputes between customers and banks. Contact them directly:
Website: bankomb.org.nz
Email: help@bankomb.org.nz
Phone: 0800 805 950 (+64 4 915 0400 from overseas)
For more information, please visit the Banking Ombudsman website or get a copy of their information brochure from any Rabobank branch.
As a member of the New Zealand Bankers’ Association, Rabobank follows the principles of good banking practice as set out in the New Zealand Code of Banking Practice.