We are updating our Rabobank Internet Banking Conditions of Use, Rabobank Debit Card Conditions of Use, Agribusiness Fee Schedule and Rabobank Online Savings Fee Schedule. See here for more information.

Internet and Mobile Banking will be offline for scheduled maintenance from 12am - 8am 1 November.

Alerts and Notices

Rabobank is committed to informing customers of any changes, updates or scams that may impact them.

Alerts and Notices

2026

We are updating our Rabobank Debit Card Conditions of Use from 8 November 2026.

The updated Conditions reflect new card self-service capabilities available through Rabobank Internet Banking and the Rabobank Agribusiness NZ app and provide clearer information about how to manage and protect your card and PIN.

The updated Conditions clarify what happens if your card is lost or stolen, card use and foreign currency transactions, unauthorised and disputed transactions, and when a card may be blocked, restricted or cancelled. We’ve also updated the provisions relating to changes to your card or the Conditions of Use, and how we handle personal information.

We’ve reorganised and modernised the Conditions throughout to make them clearer and easier to understand. You can access the updated Conditions of Use here.

We are updating our Rabobank Internet Banking Conditions of Use from 8 November 2026.

The changes reflect new and updated Internet Banking functionality, including Confirmation of Payee and the use of Secure Codes through the Rabobank Agribusiness NZ app. We have also updated the Conditions of Use to clarify your responsibilities when making payments and protecting your Security Credentials and devices, as well as making other updates and clarifications relating to physical Tokens, fees and charges, notices and Internet Banking terminology.

We encourage you to read the updated Conditions of Use so you understand how the changes apply to you. You can access the updated Conditions of Use here.

We are updating our Rabobank Online Savings Fee Schedule from 8 November 2026. The fee for replacement Rabobank Internet Banking Tokens will increase to $100.00. You can access the updated Fee Schedule here.

We are updating our Agribusiness Fee Schedule from 8 November 2026. The fee for new and replacement Rabobank Internet Banking Tokens will increase to $100.00. You can access the updated Fee Schedule here.

Following the recent OCR rate increase, the Rabobank Loan Variable Rate will increase by 0.25% p.a., effective on and from Monday, 7 September 2026.

Following the recent OCR rate increase, the Rabobank Loan Variable Rate will increase by 0.25% p.a., effective on and from Monday, 13 July 2026.

We are updating our Rabobank Online Savings Terms and Conditions, effective 10 May 2026. Please find a summary of the key changes, and a link to the full Terms and Conditions below:

 

  1.  Eligible Trust’s may now apply to hold a Trust Account with Rabobank Online Savings;
  2. A new clause 19.7 has been added to record that customers may elect to have interest on Term Deposits with a term of two years or more paid monthly, quarterly or six‑monthly; and
  3. A new clause 20.4 is added and allows Rabobank to transfer you to a different account type if your current account is no longer available or suitable, or if changes to our products or business require it.

For more detailed information, please read the updated Rabobank Online Savings Terms and Conditions here

 We have recently made changes to our Fee Schedule for Country Banking clients. You can view these changes below. These changes take immediate effect from 24 April 2026.

  1. We have reduced the Overseas EFTPOS Fee and Overseas Decline Transaction Fee to nil.
  2. We have updated the Overseas ATM Cash Withdrawal Fee to $0.80.

You can access the updated Fee Schedule here.

We're excited to release a new feature on the Rabobank NZ (Agribusiness) and Rabobank Online Savings NZ mobile apps that makes identifying you and getting help easier.

 

Open the mobile app relevant to you:

  • Rabobank NZ for Agribusiness clients
  • Rabobank Online Savings NZ for Online Savings customers

 

Once logged in:

  1. Tap the Settings menu at the top of the screen
  2. Select Contact us
  3. Choose the appropriate Local or Overseas phone number

 

To learn more about the Rabobank Agribusiness or Rabobank Online Savings mobile apps, see here.

We are updating our General Terms and Conditions for Accounts and Terms and Conditions for Rabobank Deposits, effective 15 April 2026.  Access the updated Terms and Conditions here. Please find a summary of the key changes below.

Clause 13.3 has been added to the General Terms and Conditions for Accounts:

13.3        We may choose to transfer you to another Account type if:

(a)   a type of Account is no longer available;

(b)   you are no longer eligible for that type of Account;

(c)   we consider that a transfer to another type of Account is appropriate for your circumstances;

(d)   it is to reflect changes to the type of Account and/or how we offer the type of Account; or

(e)   it is to enable changes that are reasonably necessary for our other legitimate business purposes.

Some clients may be expecting payments from the upcoming Fonterra distribution. Please be alert to potential scammers attempting to take advantage of this payout. Visit our Security and Scams page here to learn how to protect yourself from scams.

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