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Rabobank Internet Banking

If you are looking for Rabobank Online Savings (RaboDirect) Internet Banking, click here.

Please note we have made changes to our Rabobank Internet Banking Terms and Conditions, find out more here.

Rabobank Cheque Phase Out

Rabobank is phasing out cheques:

From 25 June 2021 Rabobank will no longer accept or process cheques. Find out more here

3DS with Second Factor Authentication

If you shop online

It’s your job to find the bargains. It’s our job to help make it safer when you’re shopping online with your Debit Mastercard®. We have introduced a quick and easy extra layer of security. It’s called Mastercard® Identity Check and helps us to make sure it definitely is you shopping online.

If you don't shop online

Want to shop online but want to know you’re safe? We hear you. We have introduced a quick and easy extra layer of security called Mastercard® Identity Check that helps us make sure it definitely is you shopping online with your Rabobank Debit Mastercard®.

How Mastercard® Identity Check helps keep you safer online

Online shopping certainly makes life easier. With just a few clicks, you can virtually have the world delivered to your door. And at Rabobank it’s our job to help keep you safer while you’re shopping online, and we want to know that the only person making purchases with your Mastercard® is you.

We’ve now introduced a quick and easy extra layer of security called Mastercard® Identity Check that helps us make sure it’s definitely you (and not someone pretending to be you with your card) online.

Here’s how it works

  1. When you make a purchase at some online retailers you may see an extra screen pop up while your payment is being processed. This could be because it’s a high-value purchase or one our systems have flagged may be unusual for you.
  2. We’ll instantly send you a One-Time Passcode via text message or email. That’s why it’s important we have your current contact details.
  3. When you enter this One-Time Passcode your transaction can be completed. It’s quick, easy and it won’t slow you down. It just helps keep you safe.

Are your contact details up-to-date?

Please make sure the mobile phone number and email address we have for you are correct. If we can’t send the One-Time Passcode to you, the purchase can’t be completed. You can update your details by logging in to Rabobank Internet Banking and clicking on ‘Services and Settings’ and then ‘My Profile’. Alternatively, please call us on 0800 500 933.

Click here to download the updated Debit Mastercard® Conditions of Use.

To find out more, please refer to our Debit Mastercard® Frequently Asked Questions.

 

Internet Banking Upgrade

From Internet and mobile banking has a fresh, new look.

  • For mobile banking - Delete your existing app, and download the new Rabobank NZ app from the App store or Google Play.
  • Have your RSA token handy to register the new app for first time use.
  • For desktop internet banking - You will need to access your desktop internet banking through the Rabobank.co.nz website. The old URL for the login page will no longer work.

In response to customer feedback, we are continuing to make improvements. For the latest updates and changes click here.

Important Security Notice

The protection of your finances is important to us and that’s why we continue to enhance our security using upgraded technology.

With this in mind, the TrustDefender login software is no longer required from 31 March 2019. You can remove the application from your computer via this link at your convenience. You will still continue to have a secure connection to your Rabobank internet banking.

With fraud cases on the rise, we recently recorded a cyber-security webinar for our New Zealand agribusiness banking clients. The webinar features Rabobank cyber security experts Jonathan Goudart and Sian Nicol discussing cyber security threats and what you can do to protect yourself securely online.
Check out the webinar here.

If you have any further questions regarding internet banking security please refer to our FAQ’s.

Cyber crime is a serious problem that affects both personal and business clients, you should take immediate precautions to ensure your Rabobank account is secure. Below are some tips on how you can protect yourself online:

  • Check your account details on a regular basis. If you notice any unexpected activity either on your account or your computer, contact us immediately on the number below
  • Be vigilant in opening all emails which contain links or attachments, even from trusted sources
  • Rabobank will never send you emails asking to verify your details, nor will we ask you to open any attachments. If you are unsure of anything you receive, please contact us on the number below
  • Don’t share your Login ID, Password, Token Codes or PINs with anyone
  • Make sure you are using the latest version of your browser. Information on updating browsers can be found in the Security FAQ section of the website under "How can I update my internet browser?"
  • Don’t trust unusual phone calls or emails from people or companies that you were not expecting
  • Be aware of identity fraud, only share your personal information with people & companies you trust
  • If you receive invoices by email, independently confirm that the account details are correct prior to payment
  • To help you better understand the types of scams out there and the risks facing bank customers, please visit the Consumer Protection area of New Zealand's Ministry of Business website

For further information regarding Security Awareness refer to our Frequently Asked Questions or contact us on the number below:

0800 500 933

Payment Errors

Please note, it is important to ensure that payment details (for example, bank branch and account number) are correct at the time of submission. It may be difficult to have funds returned if you make an error, as they will be considered to have been correctly debited from your account as cleared funds.

For the return of funds paid in error you will be required to get consent from the account owner who received them. This recovery process may be subject to fees and does not guarantee the recovery of funds.