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Important Security Notice

Cyber crime is a serious problem that affects both personal and business clients, you should take immediate precautions to ensure your Rabobank account is secure. Below are some tips on how you can protect yourself online:

  • Rabobank strongly recommends you install TrustDefender now which is provided free of charge
  • Check your account details on a regular basis. If you notice any unexpected activity either on your account or your computer, contact us immediately on the number below
  • Be vigilant in opening all emails which contain links or attachments, even from trusted sources
  • Rabobank will never send you emails asking to verify your details, nor will we ask you to open any attachments. If you are unsure of anything you receive, please contact us on the number below
  • Don’t share your Login ID, Password, Token Codes or PINs with anyone
  • Make sure you are using the latest version of your browser. Information on updating browsers can be found in the Security FAQ section of the website under "How can I update my internet browser?"
  • Don’t trust unusual phone calls or emails from people or companies that you were not expecting
  • Be aware of identity fraud, only share your personal information with people & companies you trust
  • If you receive invoices by email, independently confirm that the account details are correct prior to payment
  • To help you better understand the types of scams out there and the risks facing bank customers, please visit the Consumer Protection area of New Zealand's Ministry of Business website

For further information regarding Security Awareness refer to our Frequently Asked Questions or contact us on the number below:

0800 500 933 

Payment Errors

Please note, it is important to ensure that payment details (for example, bank branch and account number) are correct at the time of submission. It may be difficult to have funds returned if you make an error, as they will be considered to have been correctly debited from your account as cleared funds.

For the return of funds paid in error you will be required to get consent from the account owner who received them. This recovery process may be subject to fees and does not guarantee the recovery of funds.

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