Help & Support - Security | Rabobank NZ
skip to content1
Please be patient with us as our Contact Centre work through new ways of working and increased call volumes. If your enquiry is not urgent, please send us an email via the contact us form under the “Help and Support” button below.

A recent update to our Rabobank Online Savings mobile application requires users to uninstall the app and install the new one from the App store or Google Play. You will need your customer number and Digipass to set up the new app.
Rabobank
Menu
 
FAQs
Apply for savings accounts
Internet Banking
FAQs
Apply for savings accounts
Internet Banking

Security

How can I update my internet browser?

Share

Using an outdated browser may compromise your data security. We recommend you regularly update your browser to the latest version.

To help you upgrade more easily, below are links to the most commonly used browsers where you can upgrade your software.

If you would like further information please contact Client Services on 0800 500 933

●  Chrome

●  Firefox

●  Safari

●  Internet Explorer

●  Edge

Can I share my Internet Banking Login and Passcode details with a third party?

Share
You must not share or disclose your Username, PIN, Mobile Device, Token or Token Code with a third party. Do not provide remote access to your computer while you are logged into internet banking. You may be held liable for any transactions that occur on your account as a result of sharing your Login information.

Do I need anti-virus software and a firewall to protect my computer from cyber threats while using internet banking?

Share
Yes, it is strongly recommended your computer has anti-virus software and a firewall installed, as this provides a layered approach that offers the best online protection.

How can I check when I last logged into Internet Banking?

Share
Each time you log into internet banking you will be presented with a Welcome back message, which includes the last date and time you accessed the system. After logging into internet banking it is always a good idea to check your most recent transactions.

How do I know if I am accessing the Rabobank secure site?

Share
Always check for the padlock symbol in the address bar when you access internet banking, this confirms that you are using a secure site.

I have forgotten my Username or PIN

Share

If you have forgotten your Username or PIN, or wish to change your PIN at any time, please call our Client Services Unit on 0800 500 933 or +64 4 819 2783 if calling from outside New Zealand. 




What do I do if I lose or damage my token or if it has been stolen?

Share

Please call our Client Services Team on 0800 500 933 (or +64 4 819 2783 if calling from outside NZ)

What else can I do to secure my computer from cyber threats?

Share
Make sure you turn on automatic updates for the operating system, software and apps on your computer, this will ensure that you are able to access the latest security features. Always make regular back-ups, so that you can recover your data if your files are damaged or deleted.

What is the best way to access my internet banking?

Share
Never follow links to reach internet banking. Type www.rabobank.co.nz into the address bar of your browser or save the URL into your browser favourites. This way you can be sure that you are accessing our secure site.

What should I do when I have finished using internet banking?

Share
Always make sure that you securely logout of internet banking by pressing the logout button, never walk away from your computer while you are logged into internet banking.

Who can I contact if I have a security problem with internet banking?

Share
If you have a security issue with Rabobank internet banking you can call our Internet Banking InfoLine on 0800 110 105 (between 8am and 5.30pm Monday to Friday)