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It is important that you take steps to protect yourself from cyber criminals. Please visit https://www.rabobank.co.nz/security/ for more information on how to protect yourself online.
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Can I share my Internet Banking login and passcode details with a third party?

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You must not share or disclose your username, PIN, mobile device, token or token code with a third party. Do not provide remote access to your computer while you are logged into Internet Banking. You may be held liable for any transactions that occur on your account as a result of sharing your login information.

Do I need anti-virus software and a firewall to protect my computer from cyber threats while using Internet Banking?

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It is strongly recommended your computer has anti-virus software and a firewall installed, as this provides a layered approach that offers the best online protection.

How can I check when I last logged into Internet Banking?

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Each time you log into Internet Banking you will be presented with a welcome back message, which includes the last date and time you accessed the system. After logging into Internet Banking it is always a good idea to check your most recent transactions.

How do I know if I am accessing the Rabobank secure site?

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Always check for the padlock symbol in the address bar when you access Internet Banking, this confirms that you are using a secure site. Never follow links to reach Internet Banking. Type www.rabobank.co.nz into the address bar of your browser or save the URL into your browser favourites. This way you can be sure that you are accessing our secure site.

I have forgotten my username or PIN

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If you have forgotten your Username or PIN, or wish to change your PIN at any time, please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.

What else can I do to secure my computer from cyber threats?

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Make sure you turn on automatic updates for the operating system, software and apps on your computer. This will ensure that you are able to access the latest security features. Always make regular back-ups, so that you can recover your data if your files are damaged or deleted.

What should I do when I have finished using Internet Banking?

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Always make sure that you securely logout of Internet Banking by pressing the logout button, never walk away from your computer while you are logged into Internet Banking.

Who can I contact if I have a security problem with Internet Banking?

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If you have a security issue with Rabobank Internet Banking you can contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.

What do I do if I lose or damage my token or if it has been stolen?

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Please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.