Help & Support - Security | Rabobank NZ
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Just a heads up, our Online and Mobile Banking Apps will be unavailable between 12:00 am to 8:00 am on Sunday, 18th April while we make some improvements. We apologise for any inconvenience.

Please note: For our Online Savings customer, your tax certificates are now available online under ‘Statements’.
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How can I update my internet browser?

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Using an outdated browser may compromise your data security. We recommend you regularly update your browser to the latest version.

To help you upgrade more easily, below are links to the most commonly used browsers where you can upgrade your software.

If you would like further information please contact Client Services on 0800 500 933

●  Chrome

●  Firefox

●  Safari

●  Internet Explorer

●  Edge

Can I share my Internet Banking Login and Passcode details with a third party?

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You must not share or disclose your Username, PIN, Mobile Device, Token or Token Code with a third party. Do not provide remote access to your computer while you are logged into internet banking. You may be held liable for any transactions that occur on your account as a result of sharing your Login information.

Do I need anti-virus software and a firewall to protect my computer from cyber threats while using internet banking?

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Yes, it is strongly recommended your computer has anti-virus software and a firewall installed, as this provides a layered approach that offers the best online protection.

How can I check when I last logged into Internet Banking?

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Each time you log into internet banking you will be presented with a Welcome back message, which includes the last date and time you accessed the system. After logging into internet banking it is always a good idea to check your most recent transactions.

How do I know if I am accessing the Rabobank secure site?

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Always check for the padlock symbol in the address bar when you access internet banking, this confirms that you are using a secure site.

I have forgotten my Username or PIN

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If you have forgotten your Username or PIN, or wish to change your PIN at any time, please call our Client Services Unit on 0800 500 933 or +64 4 819 2783 if calling from outside New Zealand. 




What do I do if I lose or damage my token or if it has been stolen?

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Please call our Client Services Team on 0800 500 933 (or +64 4 819 2783 if calling from outside NZ)

What else can I do to secure my computer from cyber threats?

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Make sure you turn on automatic updates for the operating system, software and apps on your computer, this will ensure that you are able to access the latest security features. Always make regular back-ups, so that you can recover your data if your files are damaged or deleted.

What is the best way to access my internet banking?

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Never follow links to reach internet banking. Type www.rabobank.co.nz into the address bar of your browser or save the URL into your browser favourites. This way you can be sure that you are accessing our secure site.

What should I do when I have finished using internet banking?

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Always make sure that you securely logout of internet banking by pressing the logout button, never walk away from your computer while you are logged into internet banking.

Who can I contact if I have a security problem with internet banking?

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If you have a security issue with Rabobank internet banking you can call our Internet Banking InfoLine on 0800 110 105 (between 8am and 5.30pm Monday to Friday)