It is important that you take steps to protect yourself from cyber criminals. Please visit https://www.rabobank.co.nz/security/ for more information on how to protect yourself online.
The wrong PIN has been entered. Press the orange key to try again. You have five attempts before the Digipass locks.
Your Digipass has been locked. Click here to visit the login page and click on the link 'Unlock your Digipass now' on the right hand side. This will open a new page for you to unlock your Digipass and reset the PIN.
Your PIN code has been entered incorrectly. Press the orange key to try again.
The battery is almost empty. You can't replace the battery but we can send a new Digipass free of charge (unless you are overseas, then a delivery fee may apply).
Call us on 0800 22 44 33 or +64 4 8192870 (between 8am-6pm, Monday to Friday) and we will send a replacement.
If you can't call or it's outside our business hours, you can print and sign our Digipass Request Form then scan and email, fax or post it back to us.
The battery is flat. See the instructions above for ordering a new Digipass.
This Digipass may have been dropped or the battery replaced. We will need to send you a new one. See the instructions above.
Please contact our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ.
Yes. You can change your PIN code at any time.
We have tried to make the online activation and unlock process as safe as possible.
We only use the email address or mobile number we hold on file to send the code to you. To change your details you must call us and complete a security check or log in online with your Digipass.
And even if your details are incorrect and someone else receives the code, they cannot access your account without your Digipass.
The random numbers generated by the Digipass change every time. This means that the number can only be used once, within a specified time limit.
This makes the Digipass much safer than other forms of online security such as permanent passwords or access codes.
If you have lost your Digipass or the battery is low, we can replace it for you free of charge*.
Call us on 0800 22 44 33 or +64 4 8192870 (between 8am-6pm, Monday to Friday) and we will send a replacement.
If you can't call or it’s outside our business hours, you can print and sign our Digipass Request Form then scan and email, fax or post it back to us.
* Unless you are overseas, then a delivery fee may apply.
You will need to lock the Digipass by entering an incorrect PIN five times. The Digipass will then display a code which you use to unlock the Digipass online.
We then send you a code via email or TXT which you use to unlock the Digipass and set up a new PIN.
Go to the Login page here and click on “Locked your Digipass?” and follow the instructions to get your unlock code
There are a few reasons you may be getting an error.
Please check that:
If the error continues, please call us on 0800 22 44 33 (+64 4 819 2870).
We can transfer the funds for you but, as this is a manual process, it is reserved solely for emergencies.
If you have an emergency and need an urgent manual transfer, call our friendly contact centre team on 0800 22 44 33 (+64 4 819 2870) so that we can identify you and arrange the transfer.
Your contact details may not be up to date. Try selecting the other option (TXT or email). There may be a delay in sending/receiving the code: it can take up to 30 minutes to arrive. Call us on 0800 22 44 33 (+64 4 819 2870) if the code still doesn't come through.
