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We are experiencing some issues with the Rabobank Online Savings mobile app which means it is unavailable for some Apple users.
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For further information and support:


What you need to do

Internet Banking (desktop)

You will need to access your desktop internet banking through the website. The former URL for the login page will no longer work.

Simply choose Internet Banking from the drop down Internet Banking link at the top right hand side of the screen.

Internet Banking ButtonInternet Banking

You will pass through the notices page, then into the login page.

Login as you always have to access the new internet banking site.

Mobile App (phone)

You will need to delete your current 'Rabobank New Zealand' app and search for the new 'Rabobank NZ' app in the App Store or Google Play, then click 'Install'. Instructions to delete an app for iOS can be found here, and for Android here.

The first time you use the app, you will need to authenticate using your RSA token and set up your pin number. After that you can use your mobile app as usual.

Follow three simple steps to start using the new app:

STEP 1: Uninstall

Mobile App Icon

Uninstall/delete your current 'Rabobank New Zealand' mobile banking app from your phone by pressing and holding the app until the icons begin shaking. Then tap the cross button on the top left of the app icon.
STEP 2: Download

Mobile App Icon

Search for the new 'Rabobank NZ' app in the App Store or Google Play and follow the prompts to install.
STEP 3: Start Using Open and start using the app. Have your RSA token ready to register the app for first time use.

For any questions: