Please note: For our Online Savings customer, your tax certificates are now available online under ‘Statements’.
In response to your feedback, we have made some improvements to our new Agribusiness Internet Banking.
Payees can also be shown as a list view. Simply select the list view option at the top right hand of the payees screen.
(Website only - not available on mobile app)
You can choose to view only the payees that belong to a specific entity.
(Website only - not available on mobile app)
When printing transactions from the confirmation screen, account balances no longer show on the printed copy
(please note that the account balance still shows on the confirmation screen)
We’ve improved the formatting and printing for transactions lists, which now take up less room on the screen and page
An SMS is sent to the account owner when a new payee is added.
Now simple and easy and lays out your options in a more intuitive view.
No more separating payees and accounts when making payments (including batch payments). You can now access all payees and all accounts throughout the payment process.
When compiling a batch payment, you can select from all your payees, regardless of which entity/account/facility they are attached to, and select which entity/account/facility you want to pay them from, all in the one batch.
All batch payments will require authentication using your RSA token.
You can see your payments from the ‘check payment page’ or ‘send for approval page’ once you are done.
By default, you will receive emails and notifications for all messages.
You can make changes to your notification preferences by going into services and settings, and selecting notification preferences.
Where you enter information that is not valid in that field, you will immediately be prompted by a red alert notice that the data is invalid. An example of this is where you put a letter in a number only field.
The ability to authenticate up to 10 payees at once.
There is no longer any need to copy payees between entities, since you can access them at all points, as per your account structure.
You can select the number of signatories, and specific delegates to authorise particular transactions, in line with your account requirements.
Only external transfers count towards your daily transaction limits. No limits apply to transferring funds between your own accounts.
You can no longer edit a template that has been imported from accounting software. Changes must be made before importing.
Billers are payed separately from all other payees using the Pay a Bill option (previously referred to as approved payees).
Now available on mobile as for desktop.
Mobile Navigation Tip: When setting up a fixed rate booking, once you have selected the rate you want, simply hit the ‘back’ (<) button at the top left-hand of the screen to return to the overview screen and complete your fixed rate booking.
One off payments can be made to payees not on your list (RSA token needed).
* Most functionality from the website is now available on mobile, however some features are only available on the desktop, including batch payments.
* Mobile access is only available for account owners (not delegated users).
Can now be viewed on mobile.
When we upgrade to our new internet and mobile banking, your existing data will be migrated to the new platform.
Some data will not be available:
For Agribusiness clients who have an Online Savings (RaboDirect) account, there are no changes to your internet banking.
You will continue to use the Online Savings internet and mobile banking, the same way you use it today.
There will be a planned outage for the Online Savings (RaboDirect) internet and mobile banking during the weekend that the Agribusiness internet and mobile banking changes go live, from 10pm Friday 24th July to 7am Monday 27th July.
You will need to access your desktop internet banking through the Rabobank.co.nz website. The former URL for the login page will no longer work.
Simply choose Internet Banking from the drop down Internet Banking link at the top right hand side of the screen.
You will pass through the notices page, then into the login page.
Login as you always have to access the new internet banking site.
You will need to delete your current 'Rabobank New Zealand' app and search for the new 'Rabobank NZ' app in the App Store or Google Play, then click 'Install'. Instructions to delete an app for iOS can be found here, and for Android here.
The first time you use the app, you will need to authenticate using your RSA token and set up your pin number. After that you can use your mobile app as usual.
Follow three simple steps to start using the new app:
| STEP 1: Uninstall
|
Uninstall/delete your current 'Rabobank New Zealand' mobile banking app from your phone by pressing and holding the app until the icons begin shaking. Then tap the cross button on the top left of the app icon. |
| STEP 2: Download
|
Search for the new 'Rabobank NZ' app in the App Store or Google Play and follow the prompts to install. |
| STEP 3: Start Using | Open and start using the app. Have your RSA token ready to register the app for first time use. |
