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Just a heads up, our Online and Mobile Banking will be offline for scheduled maintenance between 12:00am and 02:00am on 19th September 2021.
We apologise for any inconvenience.

Please note: All our staff are working remotely due to the current Delta Outbreak and Covid restrictions. If you have applied for an account, there will be a slight delay in processing your application. We will do the best we can to process your application in a timely manner. Thank you for your patience and understanding.
Rabobank
 

Cookies

Rabobank New Zealand uses cookies and similar technologies to ensure the correct and secure operation of our website and to improve the way we offer our products and services.

What are cookies?

A cookie is a small text file, which is stored on your device (i.e. mobile phone or desktop) in order to recognise your device during recurring visits.

The cookie stores information via your browser with a purpose for websites to authenticate or identify the device at the time your visit. Cookies may contain information such as user’s website browsing behaviour and preferences.

A cookie cannot identify you as an individual, cannot read your hard drive or make your device perform any action.

Why do we use cookies?

We use various types of cookies across our website, but cookies can also be used by other parties to collect Personal Information. For example, we use Google Analytics to help us improve the performance of our website and Google also uses the information collected for other purposes.

We use cookies for the following purposes:

  • To inform you about our products, services and content in a better and more personalised way;
  • To perform analyses for research purposes;
  • To improve the functionality and performance of the website;
  • For security purposes; and
  • To manage our relationship with you as a customer.

Types of cookies

Cookies for a properly functioning website

We place cookies to ensure the correct and secure operation of our website. For example, we place cookies to ensure that you can log in securely to your online account and remembering your device between webpages. We may also use cookies to anonymously analyse traffic so that we can ensure the correct operation of our website and deliver a smooth website experience.

Cookies for performance and personalisation of our website

These cookies allow our website to ‘remember’ your preferences and provide you with a more customised browsing experience such as showing you content, products and services relevant to you.

We also use these cookies for the analysis of our website. For example, we measure which areas of our website you visit and how often you do so. We use this information to improve the performance as well as enhance our website.

Cookies for the best user experience on this and other websites

These are cookies that allow you to get the most out of our website. You can watch videos and listen to podcasts. Some cookies enable the visitors to our website to use social media features, like sharing, sending, commenting on or recommending webpages to others.

We also can deliver products and services in a more relevant way to you by using third party vendors to display advertisements on websites. These vendors may use cookies to serve advertisements based on a user's prior visits to our website.

Allowing, managing and deleting cookies

You can choose which cookies you allow by adjusting the settings in your browser. You must adjust these cookie settings separately for each browser and for each device.

You can choose to change the settings on your browser to turn off cookies altogether, however, this may mean that some of the functionality of our website will not be available to you e.g. remembering your log in information, remembering your site preferences.

Deleting cookies from your device

You can delete all cookies on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. For more detailed control over cookies, check the privacy and cookies setting of your browser.

Cookies and other techniques

The following table shows you the list of cookies and other technologies that our website uses. We also explain the use of Google Analytics. These are third parties engaged to provide services for us and this statement does not cover the processing performed by them. We encourage you to read the privacy statement of third parties in order to understand how they process your Personal Information.

Name of Cookie Description How long is it stored for?
Google Analytics Used to generate statistical data on how visitors behave on our website. 50 months
Facebook Facebook places various cookies with different retention periods. They are all used to improve Rabobank's advertising offer on Facebook. 3 months
Google Adwords Used to display personalised advertisements from Rabobank based on previous visits to our website based on recent searches and previous interactions. 90 days
Campaign Manager Used to track performance of online campaigns and privacy compliant identification of potential and existing customers. 30 days
Impact Radius Used when a user interacts with our products and offers communicated through third party websites, in a more relevant way and tracks the effectiveness of our marketing campaigns on third party websites. 2 years
Media Math Used to deliver relevant Rabobank product and offers through advertising channels to a user based on their preferences. 1 year

Google Analytics

We use Google Analytics to collect visitor statistics in order to further improve the website. If you want to block Google Analytics script altogether, you can download an opt-out plug-in for Google Analytics here. With this plug-in, your visit no longer counts in the statistics of all websites that use Google Analytics.