It is important that you take steps to protect yourself from cyber criminals. Please visit https://www.rabobank.co.nz/security/ for more information on how to protect yourself online.
eStatements are account statements online – you can access and view them through Rabobank Internet Banking. They are in PDF format. For record keeping purposes, you can save and print eStatements in the same format as a paper statement.
Yes, they give peace of mind by providing greater protection from identity theft by no longer receiving statements via mail. Statements and account information will only be available within the safe and secure Rabobank Internet Banking. environment and can only be accessed by Rabobank Internet Banking users that have been granted full Internet Banking access.
Yes - the eStatement will look identical to the paper statement and have the same legal status.
eStatements give fast and convenient access to accounts wherever you are 24/7, with access of up to 5 years of account statements for free.
Yes, you may choose to switch back to paper statements at any time by sending us a message through Rabobank Internet Banking or by calling our Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ. Paper statements may incur a fee in the future.
Yes, it is important to keep your email address up to date, so we can advise you when eStatements are available. You can change your email address within Rabobank Internet Banking anytime. ‘My profile’ is available under ‘Services & Settings’.
Please contact the Rabobank Call Centre on 0800 500 933 (between 8am and 5.30pm Monday to Friday) or +64 4 819 2783 if calling from outside NZ. They are available for each individual entity and statements include all accounts in that entity.
They will be available monthly.
All Rabobank Internet Banking users with full access will receive an email notification each time a new eStatement is available.
Transaction History provides you a list of transactions (you are able to view up to 7 years of account statements). You may export these in various formats for use in other applications. The transactions can also be printed.
eStatements have the exact same information and the legal status as the paper statement (you are able to view up to 5 years of account statements).
Rabobank Internet Banking users with full access. eStatements are not available to delegated users. There is a dropdown selector in the ‘Statements’ tab to select the entity you want the statement(s) for.
We are going paperless to support the environment and to give clients easy access to their statements, making banking easier and more accessible for all our clients.
Yes - a closing paper statement will be sent in the mail if there are no other accounts under that same entity, otherwise, these can still be viewed in the same way in Rabobank Internet Banking.
