Rabobank New Zealand COVID-19 (Coronavirus) update
skip to content1
2020 tax certificates for Rabobank Online Savings are now available for download online. To download: log in using your Digipass, click on 'Statements', then 'Interest and Tax'.

Rabobank New Zealand COVID-19 (Coronavirus) update

Update for Agribusiness Clients as at 22 May 2020

Following the Government’s decision last week to move to Covid-19 Alert Level 2, we thought it would be helpful to provide you with an update on how this move will impact Rabobank operations moving forward.

Firstly though, we’d like to quickly acknowledge the efforts of our food and agribusiness clients over recent months. During the lockdown, our clients and other food producers across the country made a hugely significant contribution to New Zealand by ensuring there was produce on supermarket shelves and food on family tables.

As a food and agribusiness specialist, we remain dedicated to maintaining our service to you and our wider client base during this time.

Rabobank offices

For the foreseeable future, all Rabobank New Zealand offices will have limited capacity as we follow ongoing government rules on social distancing, hygiene and other health and safety requirements. Our new office arrangements include fixed seating, floor movement restrictions and regular cleaning.

Working within these rules, a small number of Rabobank employees will begin returning to most of our offices next Monday 25 May, with these staff largely in business critical or system dependent roles. In line with the Government encouraging businesses to carry on with alternative ways of working where possible, the majority of our employees will continue to work from home.

Due to the limited capacity of our offices and our ongoing focus on the health and wellbeing of our staff and clients, Rabobank offices will remain closed to our clients at this point in time. We will continue to support you, working electronically.

We’ll continue to monitor developments and Government requirements, and will keep you updated on any changes to arrangements relating to our offices as we move forward.

Staff Interaction

In the immediate future, the bulk of your interactions with your Agribusiness Manager and our other staff will continue to take place over the phone or via other forms of technology. While this is the case, we appreciate that in some circumstances face-to-face meetings are a necessity and, as a result, our Agribusiness Managers will now begin to make client visits when this is deemed to be ‘business critical.’

These meetings will be carefully managed to ensure that all protocols and health and safety requirements are adhered to.

If you feel a face to face meeting would be of benefit, please get in touch with your Agribusiness Manager to discuss.

Support measures

The bank works with clients on a one-on-one basis and offers a range of measures to support clients adversely impacted by Covid-19 or adverse weather events such as drought.

These include:

  • deferring scheduled principal payments
  • waiving break costs on early redemption of term deposits to allow access to needed funds
  • waiving fees on loan increases necessary for re-building operations and
  • waiving fees for equipment finance variations.

If you would like to talk to your agribusiness manager to discuss these support measures, or anything else related to your business, please email them or ring them on their mobile.

Online Access

You can continue to access your accounts as normal through the Rabobank website or the mobile application.

Need more information?

If you have any questions or need assistance please call our Customer Service Unit, Rabobank 0800 500 933, or Rabobank Online Savings 0800 22 44 33 .

To find out more about how COVID-19 affects your banking, please visit the Banking Ombudsman COVID-19 FAQs.

For the latest information, please visit the New Zealand Government COVID-19 website or the World Health Organisation for updates.

You can also find more updates on the impact of COVID-19 on the agricultural market on our podcast website RaboResearch podcasts.

Previous COVID-19 Updates

Covid-19 Update 25 March 2020

Rabobank’s commitment

Rabobank New Zealand remains committed to supporting both our food and agribusiness clients and our Online Savings customers in these unprecedented and challenging times.

As a food and agri specialist, we remain dedicated to the food and agribusiness sector, which will play an important role in helping New Zealanders through our current challenges.

Bank operations in the coming weeks

As you will be aware, the Prime Minister announced on Monday that New Zealand will move to alert level 4 from midnight tonight. In line with this decision, Rabobank has now closed all its offices, apart from our Wellington Office and Business Continuity Centre in Tawa (near Wellington) for the delivery of business critical functions that support our clients.

The Government has confirmed that banking and primary industries (including food and beverage production, processing and related support services) will be among the “essential services” during the country's lockdown.

Information for Agribusiness Clients

For all non-urgent banking enquiries, please send us an email via the contact us form under the Help and Support button on the website. For any urgent banking enquires, you can contact our Client Services Team on 0800 500 933. The Client Services Team is available Mon to Fri 8am – 5.30pm.

While our agribusiness managers will be unable to undertake farm visits during the coming weeks, our agribusiness teams across the country are fully equipped to work from home.

We will continue working one-on-one with our farming and agribusiness clients and offer a range of measures to support you, as required. Working with clients case-by-case, this could include:

  • deferring scheduled principal repayments
  • Waiving break costs on early redemption of term deposits to allow access to needed funds
  • Waiving fees on loan increases necessary for rebuilding operations and
  • Waiving fees for equipment finance variations.

If you would like to contact your agribusiness manager to discuss the impacts of Covid-19 on your operation, or anything else relating to your business, please email them or ring them on their mobile.

Our local RaboResearch analysts will continue to provide updates on the impacts of Covid-19 on New Zealand’s key agricultural sectors via regular research reports and podcasts.

All global RaboResearch publications and podcasts covering the Covid-19 outbreak have now been added to a new page on the RaboResearch website which you can access at the link below. Any new material on this topic will be uploaded to the site once it becomes available.

Information for Online Savings Customers

For all non-urgent enquiries in relation to your savings accounts, please send us an email via the contact us form under the Help and Support button on the website. For any urgent enquires you can contact our Customer Services Team on 0800 22 44 33. The Customer Services Team is available Mon to Fri 8am – 6.00pm.

Covid-19 Update 19 March 2020

Rabobank's Commitment

We remain open for business and committed to maintaining our service during this time for our Rabobank and Rabobank Online Savings clients. Our commitment to our community of Rabobank clients and business partners along the food and agribusiness value chain remains unchanged.

We have taken a range of precautionary measures for our people and the contact they may have with you as we monitor the spread of COVID-19 (Coronavirus) across New Zealand and internationally. Our New Zealand Leadership and Risk Management teams have been meeting regularly to monitor the situation and make sure we are well prepared to respond as needed with the changing conditions.

What we are doing for our staff

We have taken a range of measures to protect our staff and ensure business continuity, including employee travel restrictions and a split workforce in our Wellington office to minimise the risk of spreading the virus. Where possible staff are working remotely and we have a robust IT remote access infrastructure enabling business to continue as usual from wherever our staff are.

As a business, we are strictly following the guidelines for social distancing and self-isolation as recommended by the New Zealand Government.

What we are doing for our clients

We place our relationship with our clients and their health and safety as a top priority. While the current climate places pressure on many industries, as ‘a bank by farmers and for farmers’ we are committed to supporting our community of clients through these changing times.

Given the current environment, we are  confirming three standard yes/no questions with our clients before meeting in person including:

  • Have you recently travelled internationally?
  • Do you have any symptoms of COVID-19 including a fever, cough, runny nose, shortness of breath?
  • Have you been in recent close contact with anyone who has travelled internationally and has the symptoms listed above?

This is equally as important for both your safety and the safety of our staff. We are fully set up to hold our meetings over the phone or skype and, in some cases, it may be more appropriate to do so.