Rabobank New Zealand COVID-19 (Coronavirus) update
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Please find Rabobank New Zealand COVID-19 update on bank operations for agribusiness clients here.
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Rabobank New Zealand COVID-19 update

Update for Agribusiness Clients as at 17 August 2020

As you’re aware, the Prime Minister announced on Friday 14 August that the Auckland region will remain at Covid-19 Alert Level 3 and the rest of New Zealand at Alert Level 2 until 11.59pm on Wednesday 26 August.

Rabobank Auckland and Pukekohe offices are now closed

With Alert Level 3 in place in the Auckland region, our Auckland and Pukekohe offices are now closed until further notice.

If your business is located in the Auckland region, your agribusiness manager will be unable to visit your operation at this time. If you would like to contact your agribusiness manager to discuss anything related to your business, please email them or ring them on their mobile.

All other Rabobank offices remain open

Our offices around the rest of New Zealand, including Wellington Head Office and other rural offices, all remain open but with reduced capacity.

Under Alert Level 2, more of our staff outside Auckland are now working from home and some of our smaller offices may not always be manned during business hours.

If you’d like to visit one of our offices, we encourage you to contact the office in advance so we can ensure one of our team is onsite to assist you when you arrive.

Stay safe and look after each other. We will keep you updated on any new developments related to Covid-19 here. 

Need more information?

If you have any questions or need assistance, please call our Customer Service Unit on 0800 500 933.

Need more information?

If you have any questions or need assistance please call our Customer Service Unit on 0800 500 933, or Rabobank Online Savings on 0800 22 44 33 .

To find out more about how COVID-19 affects your banking, please visit the Banking Ombudsman COVID-19 FAQs.

For the latest information, please visit the New Zealand Government COVID-19 website or the World Health Organisation for updates.

You can also find more updates on the impact of COVID-19 on the agricultural market on our podcast website RaboResearch podcasts.

Previous COVID-19 Updates

Covid-19 Update 11 June 2020

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Following the Government’s announcement earlier this week to move to Covid-19 Alert Level 1, we thought it would be helpful to provide you with an update on how this move will impact Rabobank operations moving forward.

We’re pleased to confirm that all Rabobank New Zealand offices are now open for all visitors. In line with government contact tracing guidelines under Alert Level 1, all visitors to Rabobank offices will be asked to complete our sign in form.

We’ll continue to monitor developments and Government requirements, and will keep you updated on any changes to arrangements relating to our offices as we move forward.

Staff Interaction

Our staff will also now resume visits with clients on-farm or at their businesses.

Your Agribusiness Manager will be in touch soon to schedule their next visit to your operation. Please feel free to contact your Agribusiness Manager if you would like to arrange a visit earlier.

Support measures

As previously highlighted, Rabobank works with clients on a one-on-one basis and offers a range of measures to support clients impacted by Covid-19 or adverse weather events such as drought.

These include:

  • deferring scheduled principal payments
  • waiving break costs on early redemption of term deposits to allow access to needed funds
  • waiving fees on loan increases necessary for re-building operations and
  • waiving fees for equipment finance variations

If you would like to talk to your Agribusiness Manager to discuss these support measures, or anything else related to your business, please email them or ring them on their mobile.

Need more information?

If you have any questions or need assistance, please call our Customer Service Unit on 0800 500 933.

At Rabobank we are very proud of the way our clients and the wider agricultural industry has coped through the various stages of lockdown. Following the drop down to Level 1, we look forward to continuing our work alongside you.

Covid-19 Update 22 May 2020

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Following the Government’s decision last week to move to Covid-19 Alert Level 2, we thought it would be helpful to provide you with an update on how this move will impact Rabobank operations moving forward.

Firstly though, we’d like to quickly acknowledge the efforts of our food and agribusiness clients over recent months. During the lockdown, our clients and other food producers across the country made a hugely significant contribution to New Zealand by ensuring there was produce on supermarket shelves and food on family tables.

As a food and agribusiness specialist, we remain dedicated to maintaining our service to you and our wider client base during this time.

Rabobank offices

For the foreseeable future, all Rabobank New Zealand offices will have limited capacity as we follow ongoing government rules on social distancing, hygiene and other health and safety requirements. Our new office arrangements include fixed seating, floor movement restrictions and regular cleaning.

Working within these rules, a small number of Rabobank employees will begin returning to most of our offices next Monday 25 May, with these staff largely in business critical or system dependent roles. In line with the Government encouraging businesses to carry on with alternative ways of working where possible, the majority of our employees will continue to work from home.

Due to the limited capacity of our offices and our ongoing focus on the health and wellbeing of our staff and clients, Rabobank offices will remain closed to our clients at this point in time. We will continue to support you, working electronically.

We’ll continue to monitor developments and Government requirements, and will keep you updated on any changes to arrangements relating to our offices as we move forward.

Staff Interaction

In the immediate future, the bulk of your interactions with your Agribusiness Manager and our other staff will continue to take place over the phone or via other forms of technology. While this is the case, we appreciate that in some circumstances face-to-face meetings are a necessity and, as a result, our Agribusiness Managers will now begin to make client visits when this is deemed to be ‘business critical.’

These meetings will be carefully managed to ensure that all protocols and health and safety requirements are adhered to.

If you feel a face to face meeting would be of benefit, please get in touch with your Agribusiness Manager to discuss.

Support measures

The bank works with clients on a one-on-one basis and offers a range of measures to support clients adversely impacted by Covid-19 or adverse weather events such as drought.

These include:

  • deferring scheduled principal payments
  • waiving break costs on early redemption of term deposits to allow access to needed funds
  • waiving fees on loan increases necessary for re-building operations and
  • waiving fees for equipment finance variations.

If you would like to talk to your agribusiness manager to discuss these support measures, or anything else related to your business, please email them or ring them on their mobile.

Online Access

You can continue to access your accounts as normal through the Rabobank website or the mobile application.

Covid-19 Update 25 March 2020

Rabobank’s commitment

Rabobank New Zealand remains committed to supporting both our food and agribusiness clients and our Online Savings customers in these unprecedented and challenging times.

As a food and agri specialist, we remain dedicated to the food and agribusiness sector, which will play an important role in helping New Zealanders through our current challenges.

Bank operations in the coming weeks

As you will be aware, the Prime Minister announced on Monday that New Zealand will move to alert level 4 from midnight tonight. In line with this decision, Rabobank has now closed all its offices, apart from our Wellington Office and Business Continuity Centre in Tawa (near Wellington) for the delivery of business critical functions that support our clients.

The Government has confirmed that banking and primary industries (including food and beverage production, processing and related support services) will be among the “essential services” during the country's lockdown.

Information for Agribusiness Clients

For all non-urgent banking enquiries, please send us an email via the contact us form under the Help and Support button on the website. For any urgent banking enquires, you can contact our Client Services Team on 0800 500 933. The Client Services Team is available Mon to Fri 8am – 5.30pm.

While our agribusiness managers will be unable to undertake farm visits during the coming weeks, our agribusiness teams across the country are fully equipped to work from home.

We will continue working one-on-one with our farming and agribusiness clients and offer a range of measures to support you, as required. Working with clients case-by-case, this could include:

  • deferring scheduled principal repayments
  • Waiving break costs on early redemption of term deposits to allow access to needed funds
  • Waiving fees on loan increases necessary for rebuilding operations and
  • Waiving fees for equipment finance variations.

If you would like to contact your agribusiness manager to discuss the impacts of Covid-19 on your operation, or anything else relating to your business, please email them or ring them on their mobile.

Our local RaboResearch analysts will continue to provide updates on the impacts of Covid-19 on New Zealand’s key agricultural sectors via regular research reports and podcasts.

All global RaboResearch publications and podcasts covering the Covid-19 outbreak have now been added to a new page on the RaboResearch website which you can access at the link below. Any new material on this topic will be uploaded to the site once it becomes available.

Information for Online Savings Customers

For all non-urgent enquiries in relation to your savings accounts, please send us an email via the contact us form under the Help and Support button on the website. For any urgent enquires you can contact our Customer Services Team on 0800 22 44 33. The Customer Services Team is available Mon to Fri 8am – 6.00pm.

Covid-19 Update 19 March 2020

Rabobank's Commitment

We remain open for business and committed to maintaining our service during this time for our Rabobank and Rabobank Online Savings clients. Our commitment to our community of Rabobank clients and business partners along the food and agribusiness value chain remains unchanged.

We have taken a range of precautionary measures for our people and the contact they may have with you as we monitor the spread of COVID-19 (Coronavirus) across New Zealand and internationally. Our New Zealand Leadership and Risk Management teams have been meeting regularly to monitor the situation and make sure we are well prepared to respond as needed with the changing conditions.

What we are doing for our staff

We have taken a range of measures to protect our staff and ensure business continuity, including employee travel restrictions and a split workforce in our Wellington office to minimise the risk of spreading the virus. Where possible staff are working remotely and we have a robust IT remote access infrastructure enabling business to continue as usual from wherever our staff are.

As a business, we are strictly following the guidelines for social distancing and self-isolation as recommended by the New Zealand Government.

What we are doing for our clients

We place our relationship with our clients and their health and safety as a top priority. While the current climate places pressure on many industries, as ‘a bank by farmers and for farmers’ we are committed to supporting our community of clients through these changing times.

Given the current environment, we are  confirming three standard yes/no questions with our clients before meeting in person including:

  • Have you recently travelled internationally?
  • Do you have any symptoms of COVID-19 including a fever, cough, runny nose, shortness of breath?
  • Have you been in recent close contact with anyone who has travelled internationally and has the symptoms listed above?

This is equally as important for both your safety and the safety of our staff. We are fully set up to hold our meetings over the phone or skype and, in some cases, it may be more appropriate to do so.

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