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Just a heads up, our Online and Mobile Banking will be offline for scheduled maintenance between 12:00 am to 8:00 am Sunday, 22nd of May 2022.
We apologise for any inconvenience.

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We are experiencing some issues with the Rabobank Online Savings mobile app which means it is unavailable for some Apple users.

Rabobank Online Savings Account Review

You may have received an email or letter regarding your Rabobank Online Savings account or you may have seen a similar screen below when trying to log in to your account.

Update your information

Why are we collecting this information?

Rabobank has both internal requirements and obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to check in with its customers from time-to-time to ensure their information is accurate and up-to-date.

Are other banks doing this?

Yes they are. The AML/CFT Act applies to all financial institutions, however they may have different methods of addressing these obligations. As a bank with a parent in Europe we also have to adhere to regulations in other jurisdictions. While Rabobank Online Savings are providing customers with a digital online solution so that you can update your information, other banks may request this information when you visit a branch.

Do I need to include my house/property as Commercial Property?

If this is the property in which you reside or if it is used for family holiday or agricultural purposes, then you do not need to consider it as Commercial Property.

How long do I need to be in a country to consider it as a ‘Country lived in the last three years’?

If you have lived in a country for three months or more, within the last three years, you will need to consider it as a country that you have lived in.

What do you mean by ‘Country of Activities’?

Any country that you have either personal or business dealings with which involve sending payments to or receiving payments from that country.

What will happen if I don’t provide the requested information?

When logged in and presented with the pop up screen requesting this additional information from you it is not compulsory to complete this immediately - you can skip it until a more convenient time. However, providing us the requested information is required. We will need to follow up with you by phone or email if this isn’t completed. If you decide not to provide the information, Rabobank may not be able to continue to provide you the services relating to your account. To find our more information related to this click here to download and view section 16 of our Terms and Conditions.

Why are you asking me about Commercial Property?

Rabobank New Zealand Limited is a subsidiary of Rabobank Nederland and is subject to supervision by the Dutch Central Bank in addition to local, New Zealand supervision. The Dutch Central Bank has issued a mandatory Policy rule on integrity in investment property operations. This Policy Rule requires us to ascertain what, if any, commercial property holdings you may have and assess the integrity policy of your entity in relation to your activities in investment property.

Why do I need to provide more information? I provided this information when I opened my account

Your details and circumstances can change over time. To continue to protect you from fraud and other financial crime, and so that we can continue to comply with the AML/CFT Act, we need to ensure that the details we have about you are accurate and up-to-date on an ongoing basis.

Why do I need to provide updated information?

The Anti-Money Laundering and Counter Financing of Terrorism Act 2009 AML/CFT (2009) requires Rabobank to regularly review our customer’s information to ensure that we hold up-to-date and accurate information. To find our more information related to this click here to download and view section 2 of our Terms and Conditions.


If you need help or have any further queries around updating your information, please feel free to call our friendly Wellington-based support team on
0800 722 615 or +64 4 817 3815 from outside of New Zealand, between 8:30am and 5:00pm Monday to Friday NZ time.