Troubleshooting questions
I have problems accessing the Rabobank Internet Banking application
- Ensure that your browser settings are enabled for cookies, pop-up windows and security
- Delete the temporary internet files
- Close and reopen the browser window
- If you are experiencing technical problems accessing the internet please contact your internet service provider (ISP) or software manufacturer
I have problems accessing the Rabobank internet banking application from work
Contact your company's network administrator.
I am unable to login
Ensure that you are entering the correct username and passcode (PIN + token ID), remembering that the token ID is different each time you log in.
The first time you log in to Rabobank internet banking you are required to change your PIN. Ensure that you are using the correct PIN.
I have forgotten my username or PIN
If you have forgotten your username or PIN, or wish to change your PIN at any time, please call the Rabobank internet banking infoline on 0800 110 105 between 8:30am and 8pm, Monday to Friday.
If you have any queries please contact our Rabobank internet banking infoline on 0800 110 105 (or +64 4 819 2782 if calling from outside New Zealand) between 8.30am and 8pm, Monday to Friday. Alternatively you can email client services on wellington.internet.banking@rabobank.com.