Ask questions. Get answers.
Making the most out of your internet banking account is easy once you have everything set up in a way that suits you. There are many great features you can access that help make banking with us easier for you and your business. Here are some frequently asked questions about Rabobank internet banking* that we’ve been asked over the years from fellow online bankers:
1. How do I register for Rabobank internet banking?
To be eligible for Rabobank internet banking you will need to have a Rabobank All In One account or a Flexi Loan or Rabobank Seasonal Finance.
To register, you can call our Rabobank internet banking infoline on 0800 110 105 (between 8.30am and 8pm Monday to Friday) or your finance manager on 0800 722 622.
2. What can I use Rabobank internet banking for?
Rabobank internet banking provides secure access to your Rabobank accounts through the internet. You can:
- View up-to-date details of your accounts including account summary, transaction histroy (for up to 18 months on some accounts), current interest options and electronic copies of your statements.
- Request transactions (subject to cut-off times) and make enquiries 24 hours a day, 7 days a week.
- Make payments from your accounts to nominated or third party accounts.
- Set up your own payee lists for use across all accounts to which you are linked.
- Transfer funds between you accounts (subject to cut-off times).
- Import and export payment files from your financial management software.
- Make temporary principal reductions on some loan accounts.
- Enquire about your accounts via our secure mail service.
- Manage you own delegated users including "two-to-sign" transaction functionality.
- Impose restrictions on your own delegated users.
It's simply another way to do your banking with us - at your convenience.
3. What do I do if I forget my username or PIN (personal identification number) or want to change my PIN?
If you have forgotten your username or PIN or wish to change it at any time please call the Rabobank internet banking infoline on 0800 110 105, between 8.30am and 8pm Monday to Friday (or +64 4 819 2782 if calling from outside New Zealand).
The new PIN is effective upon issue and can be used immediately.
4. What do I do if I lose or damage my token or if it has been stolen?
Please call the Rabobank internet banking infoline as soon as possible on 0800 110 105 (or +64 4 819 2782 if calling from outside New Zealand) between 8.30am and 8pm Monday to Friday. If you call outside these hours, please leave us a voicemail with the details and we will attend to it the next business day.
5. How much does it cost to use Rabobank internet banking?
Rabobank internet banking is free for business accounts.
There is no charge to register and currently there are no bank transaction fees or bank fees for using the service, for business accounts.
The costs of your internet access (via your internet service provider) are your responsibility.
6. How do I make transfers to my other Rabobank accounts?
A transfer is the movement of available funds between your internet-accessible accounts. Provided you have access to the accounts you are transferring from and to, it is a simple process and allows you to transfer funds in real time (subject to cut-off times).
7. What details do I need to make a payment to another financial institution's account?
To make payments to another financial institution's account using Rabobank internet banking you will need to provide the following payee information:
- Bank branch number
- Account number
- Particulars for payees statement
- Code
- Reference
Please note that payments cannot be made to credit card accounts.
8. What software packages can I export to, or import from, using Rabobank internet banking?
Using Rabobank internet banking you can export a transactions list from your computer to financial management software such as Quicken™**, CA$hManager Rural™, Phoenix™ and MYOB™ software.
You can also import payments and batch templates from financial management software as above to your computer.
Export files produced are in a CSV (Comma Separated Value) or QIF format.
Batch payment or import files must be in an ABA format.
Please contact your software supplier to check if your financial management software is compatible.
**Intuit Inc., USA, is the owner of intellectual property rights in the name 'Quicken'
9. Who do I call if I experience technical problems?
If you have a problem accessing the internet, you should contact your internet service provider (ISP) or software manufacturer. If you can access other internet sites but are having problems with Rabobank internet banking, you can call the Rabobank internet banking infoline on 0800 110 105 (or +64 4 819 2782 if calling from outside New Zealand) between 8.30am and 8pm Monday to Friday.
10. How will I know when I'm registered and able to access Rabobank internet banking?
Your Rabobank internet banking registration kit includes an explanation of the registration process. You will be asked to call us on a special phone number to confirm receipt of your kit before your login is activated.
11. Can I cancel a transaction that I have requested using Rabobank internet banking?
Future-dated transactions that display in the payments pending authorisation table on the payments main screen and have an appropriate action along side them can be cancelled via the internet prior to the date they take effect. For transactions dated today, once the transaction has been confirmed it cannot be cancelled via the internet. However, you can call the Rabobank internet banking infoline on 0800 110 105, between 8.30am and 8pm Monday to Friday (or +64 4 819 2782 if calling from outside New Zealand) and we will make every effort to assist you where possible.
12. Can I allow other people to access my accounts using Rabobank internet banking?
Subject to agreement by all account owners you can permit others to access and view or transact on your account. For more information on how to register an authorised user please contact the Rabobank internet banking infoline on 0800 110 105 (or +64 4 819 2782 if calling from outside New Zealand) between 8.30am and 8pm Monday to Friday.
13. What hours is Rabobank internet banking available?
Rabobank internet banking can be used 24 hours a day, 7 days a week subject to availability of the system (eg internet outage, maintenance outage etc) and availability of your ISP connection.
14. When will my transaction be processed and are there cut-off times for processing requests?
You may request a transaction at any time but the applicable cut-off time will affect the date on which the transaction is processed. Current cut-off times from Monday to Friday, excluding public holidays, are:
- Payments, transfers, direct debits and batch payments: 6.00pm Monday to Friday (these times may vary slightly around daylight savings changeovers).
*NOTE: to be read in conjunction with the terms and conditions of use.
If you have any questions about Rabobank internet banking, call our Rabobank internet banking infoline on 0800 110 105, between 8.30am and 8.00pm (or +64 4 819 2782 if calling from outside New Zealand), and a member of our client service team will be happy to assist you. Alternatively you can email client services on wellington.internet.banking@rabobank.com.