We value your opinion

At Rabobank we pride ourselves on providing high quality service to our clients. Despite our efforts there may be times when we do not meet your expectations. If this happens we need to know. Your feedback helps us understand your needs so that we can improve our service and do things better.

What you should do?

If you would like to make a complaint, offer a suggestion or give a compliment, we have a number of different options you can use.

Contact our client services division

Our Client Services specialists will endeavour to resolve your issue promptly, where they are unable to the matter will be escalated until resolved. You can contact them by:

• Email Send an email to wellington.feedback@rabobank.com including your name, address, contact details as well as your concerns and what action you have taken. For security reasons please DO NOT provide any confidential or account specific information via email; communications via email that are not encrypted are not secure.
  
  
• Mail Write a letter including your name, address, contact details as well as your concerns and what action you have taken and send it to:

  Client Services Manager
  PO Box 38 396
  Wellington 
  
  

• Fax +64 (4) 819 2705
  
  
• Phone Call our client services division anytime between 8am and 6pm, Monday to Friday on freecall 0800 500 933.

Call or visit your local branch

Speak directly to your finance manager or contact your local Rabobank branch. Often a discussion with a Rabobank staff member that is familiar with your account history can provide a quick resolution.

If you're still not satisfied, you can ask to speak to a Regional Manager.

What happens next?

Many problems can be resolved immediately. If the issue is more complex, we will keep you informed of the progress of your complaint or suggestion.

If we can't reach a resolution together

Finally, if you feel your complaint has not been resolved to your complete satisfaction, free and independent assistance is available from the Banking Ombudsman. Certain criteria apply; for more information visit www.bankomb.org.nz.